Randall's Island Cheap Vacations

Amazing staff!! Room was chilly despite the heat being on and high, better windows definitely needed, other than this, no complaints!

Wonderful hotel! Highly recommend.

Really lovely hotel with the friendliest staff. Very knowledgeable and provided some great recommendations. The hotel is well located too and there are lots of good restaurants and shops nearby. The room had everything we needed for a comfortable stay.

El personal es excelente y servicial. Se encuentra en un área muy bien ubicada. Losxteléfonos de los cuartos no estan conectados pero es porque aparentemente se encuentran remodelando.

I'm torn. I have stayed at this property a number of times over the years on business. It's very clean, well located (5 minutes walk to Grand Central Station), quiet, modern and rooms are of a reasonable size. A lot to like. We stayed here for 3 nights on a family trip in early January. Unfortunately, I can't get past a few things: 1. The "Amenity fee" (which amounts to nearly $35 after tax) is a nuisance and unnecessary. Over 3 nights, that's just a $100 cash grab. If you need more revenue, include this in your base fee. The Vegas-style "resort fees" have spread like wildfire but doesn't mean this hotel has to do it too. 2. Upon arrival (at around noon), the front desk staff were indifferent to us. No acknowledgement of our presence at the desk (waiting patiently for them to finish whatever it was they were doing). No hello, no welcome... no warmth.. no customer service. It seemed like we were an inconvenience and - that, paired with the nuisance amenity fee - caused me to rethink whether my family should stay at the property. I travel extensively for business and stay at many hotels - my needs are very simple and I generally have low expectations. But.. the front desk team are the face of the property and set the tone for the stay! On the flipside, the bellhop was very friendly and responsive. We encountered staff in the elevators who were friendly and enthusiastic. My review would have been more positive had it not been for the awful check in experience.

Cozy hotel in a food location. Staff is great...especially Paul at the front desk who was very accommodating.

Room was clean but had marks on the wall. Tiny bathroom. Staff was friendly. Good breakfast.

Room was clean, spacious and wonderfully comfortable. Staff were friendly and helpful, particularly Diego. Food throughout the hotel was exceptional! Lobby bar had great end-of-day cocktails in a cozy setting. Will definitely stay again!