ザ・ボルドンズのヴィラ

「Hotel did not inform me that all roads leading to the hotel in a rather large radius would be closed on the night of my arival. There was no communication of alternative parking arrangements. When I arrived and explained calmly that I was not a happy customer I was given excuses. Apparently they are unable to contact me because I booked through expedia. This is strange as they had contacted me through expedia to tell me that my room was non refundable. If you are going to Sunderland pick...

「The room was cold as the heating didn't work well. There was also no hot water in the shower. Despite requesting improvement, nothing was done. The room was clean and well-maintained, the housekeeping service was very good, and the breakfast was tasty.」

「Bedrooms and showers need upgrading Cleaners need to clean Ie lamps dusty and corners of bed posts also on landings Showers black on sealant Our towels had holes in them and were marked but reception changes soon Front of staff doing everything and he was v helpful I would give him a job. !!」

「I have stayed various hotels in Newcastle, but the Malmaison was one of the best hotel in the city. I recommend to all who is visiting Newcastle.」

「Great」

「It was a car-free trip, but as the bus station was nearby, it wasn't as inconvenient as I'd expected. The lady at reception was very kind. Very comfortable room. Having a fridge was also a great help.」

「受付はとてもフレンドリーで、対応が 良かったでした。また、部屋は広くて良かったです。 朝食は一部が日によって変わっていたのが良かったです。 しかし、前に泊まった同じクラスの部屋にあった、タオルを乾かすための機器がなかったのと、洗面台の排水溝からの匂いが臭かったのがマイナスでした。」

「For the price it was good. The food was a little limited and while there is room service it only runs to 9:30 so not the best. Staff were lovely, although the barstaff were yoing and inexperienced clearly not knowing what goes onto what cocktails etc... I would consider staying again, but probably only if there was an offer on」

「FABOULOUS ALL AROUND... FROM THE MINUTE WE GOT THERE TO THE MINUTE WE LEFT... SUPER FRIENDLY, EFFICIENT, HELPFUL STAFF, LOCATION GREAT, ROOMS REALLY GOOD, MODERN, CLEAN, JUST PERFECT」

「The room was super outdated, windows were dusty, we were on floor 1 but the window opened a tiny crack, making the room quite stuffy. The pillows were like empty and so so so soft which means we both slept horribly. I never understand soft pillow, so bad for your neck and there were only 2 so my head was basically on the bed. In modern hotels they’ve really adjusted the pillow thickness as people recognise how impactful they are to sleep. There was a decent parking situation, staff lovely,...