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"Staff were friendly and helpful. Loved the private bath (spa)!"

"Very great stay, staff were excellent would 100% recommend! I recommend taking the free shuttle service as the hill to the hotel is quite steep. "

"Eve"

"Exceptional staff. Great breakfast with wide variety of food. Clean and pleasant room! Private onsen!!"

"Love the traditional futon beds and room - it’s comfy and we especially love the private onsen that you can book. Each booking is for 50 mins to enjoy onsen peacefully by yourself "

"The projector was broken and the hotel knew about it."

"Room was amazing. The old architecture with modern amenities was great. The onsen was beautiful. The hotel itself and the area around the hotel, including the gardens were stunning and fun to explore. A perfect oasis, I wish we could have stayed longer. Some lovely shops and restaurants within walking distance. The free shuttle up the hill to the train station was appreciated, although the walk down to the hotel is worth doing. Stop at Naraya cafe as well!"

"A beautiful hotel with huge rooms. Could not fault it! A huge bonus for motor racing fans overlooking Fuji Speedway and the bottom 2 floors of hotel an excellent motor sport museum"

"The staff were incredible, they made our stay incredibly comfortable "