セルヴァティカ - アドベンチャー族周辺のホテル

「From the moment we booked to the time we checked out, the Mamma Loo staff was in constant communication with us. They let me know about prices outside the stay rates beforehand, they helped me arrange a welcome bouquet for my girlfriend, arranged for us to have a grill dinner and took breakfast all the way to our kuchil ( that’s how you say space/home in mayan). Bathroom was clean, dinning area was tidy and the room was nice and comfortable. My girlfriend loved this, she said “ we should do this...

「Si. Todo bien con la alberca.」

「We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...

「The road to the resort was not paved at all (dirt road with tons of potholes, an SUV or bigger vehicle is a must), it was remote, no cell reception (download an offline map), surrounded by jungle. We had fun driving through. The property was nice, peaceful and surrounded by nature. There is no cell reception but there is a wifi. The room that we stayed in was the comfort room. It was clean and comfortable. There was a musty smell at first but we aired the room out and it was fine after. I...

「Todo estuvo muy bien gracias」

「Our stay here was nothing short of life-changing. We came as a grieving family after losing my father, simply hoping for peace and some healing. What we experienced went far beyond that. Through the care, presence, and thoughtfully guided ceremonies by Irina and Mark, we found not only healing but clarity, connection, and a renewed sense of purpose. The space itself is magical—waking up to the sounds of the jungle, watching the sunrise from bed, walking to a hidden cenote that feels like it...

「Great Staff, location, beautiful sunrise, hotel’s exterior and interior, grill and pool. Not so good Water leak The smell of sewage No hair drier No clean up room for 4 days.(By mistake, or something like that...)」

「最高のハネムーンになりました！ また訪れたいです！」

「Beach is not the best, but everything else is superb! Somewhat overpriced. Staff could do better at communicating with restaurants,」

「The staff were absolutely incredible. Everyone is so kind, welcoming, and really tries to make your stay special. The more inclusive policy of this hotel makes your stay so relaxing and allows you to truly enjoy the experience」

「Todo estaba bien.」

「Staff very helpful and kind! The resort is very dated! Hot tub in our casita suite did not work, and no discount was offered when we reported it! Our private pool was slimy, dirty, and was NEVER cleaned our entire stay (7 nights)! Would definitely not recommend this resort to anyone! It was a very disappointing stay and Expedia should know that this resort only wants to sell memberships, at our check in, thru out our stay, and even the day we left waiting for our transportation to return to...

「We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our...

「Deeply Disappointed – Zero Support from Expedia and Grand Residences I am extremely disappointed in both Expedia and Grand Residences Riviera Cancun for their complete lack of support and accountability during a period of active travel restrictions. My request was simple: change my travel dates due to the U.S. travel advisory in effect at the time. I did not ask for a cancellation, I did not ask for a refund—only a date modification so I could still enjoy the stay at a later, safer time. I...

「施設の環境設備は良かった。スタッフの対応やサービスはいまいち。」

「Service, food and property were stellar. 」

「They consider themselves as luxury but they are really not. There were mice droppings ALL OVER the outside of the room in the hallways. Mice droppings in the staircase corners. They have an infestation!!! Also everything is made pretty cheap (furniture, decor, etc). The staff was overwhelmed with the occupancy the week we were there. Would not come back. Hector at the pool and beach was great!! And the lady that did the margarita class was awesome!」