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Maroma, A Belmond Hotel, Riviera Maya

5.0 star property
Sun-kissed beaches and beachfront Mexican cuisine await at this paradise where travelers can indulge in spa treatments while enjoying spectacular ocean views.

Choose dates to view prices

Located near El Camaleón Mayakoba Golf Course, Maroma, A Belmond Hotel, Riviera Maya offers a tranquil getaway with breakfast and a beach bar. Guests relax at the private beach, enjoy Maroma Spa by Guerlain, join fitness classes and volleyball, or try sailing nearby.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • On private beach
  • Pool
  • Pet friendly
  • Parking included
The current price is ￥196,137
￥267,283 total
includes taxes & fees
Mar 16 - Mar 17

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Deluxe Room, Ocean View (Deluxe Ocean View Room)

Deluxe Room, Ocean View (Deluxe Ocean View Room) | Terrace/patio

Deluxe Room, Ocean View (Deluxe Ocean View Room)

Highlights

Patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Premium Suite

Ocean View Premium Suite | Premium bedding, down comforters, minibar, in-room safe

Ocean View Premium Suite

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • Ocean view
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Garden View Premium Suite

Garden View Premium Suite | Premium bedding, down comforters, minibar, in-room safe

Garden View Premium Suite

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • Garden view
  • 77 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, Garden View (Deluxe Garden View Room)

Deluxe Room, Garden View (Deluxe Garden View Room) | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, Garden View (Deluxe Garden View Room)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • Garden view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Junior Suite, Ocean View (Ocean View Junior Suite)

Junior Suite, Ocean View (Ocean View Junior Suite) | Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Ocean View (Ocean View Junior Suite)

Highlights

Patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • 47 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, 2 Bedrooms

Premium bedding, down comforters, minibar, in-room safe

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)

Highlights

Patio
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
  • Garden view
  • 104 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 King Bed

View all photos for Suite, Private Pool, Oceanfront (Pavo Real)

Suite, Private Pool, Oceanfront (Pavo Real) | Premium bedding, down comforters, minibar, in-room safe

Suite, Private Pool, Oceanfront (Pavo Real)

Highlights

Patio
Separate dining area
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • Ocean view
  • 86 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Suite, 1 Bedroom, Oceanfront (Plunge Pool) | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Oceanfront (Plunge Pool)

Highlights

Patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • Ocean view
  • 83 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Premium bedding, down comforters, minibar, in-room safe

Junior Suite, Garden View

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • Garden view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu) | Premium bedding, down comforters, minibar, in-room safe

Villa, 2 Bedrooms, Oceanfront (Plunge Pool - Xuxu)

Highlights

Patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • Ocean view
  • 106 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Suite, 2 Bedrooms, Oceanfront (Plunge Pool) | Premium bedding, down comforters, minibar, in-room safe

Suite, 2 Bedrooms, Oceanfront (Plunge Pool)

Highlights

Patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
  • Ocean view
  • 110 sq m
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | Premium bedding, down comforters, minibar, in-room safe

Suite, 1 Bedroom, Oceanfront

Highlights

Patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • Ocean view
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms, Private Pool (Mariposa)

Villa, 2 Bedrooms, Private Pool (Mariposa) | Premium bedding, down comforters, minibar, in-room safe

Villa, 2 Bedrooms, Private Pool (Mariposa)

Highlights

Patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Clothes dryer
  • Ocean view
  • 106 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 King Beds

View all photos for Villa (Maroma)

Villa (Maroma) | Premium bedding, down comforters, minibar, in-room safe

Villa (Maroma)

Highlights

Patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Dining table
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
  • Ocean view
  • Sleeps 10
  • 4 King Beds

View all photos for Suite, Ocean View

Premium bedding, down comforters, minibar, in-room safe

Suite, Ocean View

Highlights

Patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Clothes dryer
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Located in Maroma, a neighborhood in Playa del Carmen, Maroma, A Belmond Hotel, Riviera Maya is near the airport and on a private beach. Quinta Avenida and Puerto Morelos Town Square are notable landmarks, and if an activity is on the agenda, check out El Camaleón Mayakoba Golf Course. Traveling with kids? Don't miss Xcaret Eco Theme Park. Kayaking and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and horse riding nearby. Visit our Playa del Carmen travel guide
Map
77710, QROO, Playa del Carmen, Carretera Cancun Tulum Km 51, Riviera Maya

What's nearby

  • Insel vor Playa del Carmen, Strand Maroma, Mexiko
    Maroma Beach
    3 min drive - 1.1 km
  • Come this way :)
    Paradise Beach
    9 min drive - 5.6 km
  • Playa Paraiso Golf Course
    7 min drive - 4.6 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    7 min drive - 5.0 km
  • El Camaleón Mayakoba Golf Course
    13 min drive - 13.0 km

Getting around

  • Cancun Intl. Airport (CUN)
    40 min drive

Restaurants

  • Alberca - Pool - Bar
    15 min drive
  • El Pajarito
    6 min walk
  • Snake Bar At Iberostar Maya
    15 min drive
  • Under The Sea
    12 min drive
  • Preferred Beach Club
    1 min walk

About this property

Maroma, A Belmond Hotel, Riviera Maya

Luxury boutique hotel renovated in 2022 and located near El Camaleón Mayakoba Golf Course
A short walk from Maroma Beach, Maroma, A Belmond Hotel, Riviera Maya provides free full breakfast, an airport shuttle, and a beach bar. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and beach massages. Indulge in a manicure/pedicure, a hot stone massage, and reflexology at Maroma Spa by Guerlain, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mexican cuisine. The 24-hour gym offers fitness classes and Pilates classes; other things to do include scuba diving, volleyball, and sailing. Free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices), is available to all guests, along with a grocery/convenience store and a terrace.
You'll also find perks like:
  • Free self parking and valet parking
  • Limo/town car service, free bicycle rentals, and express check-out
  • Express check-in, babysitting (surcharge), and meeting rooms
Room features
All 72 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like furnished patios and pillow menus.
Other amenities include:
  • Highchairs, baby baths, and children's slippers
  • LED light bulbs and eco-friendly cleaning products
  • Designer toiletries, tubs or showers, and hair dryers
  • Flat-screen TVs with premium channels
  • Balconies or patios, wardrobes/closets, and toaster ovens

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Onsite parking available only on request
  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • Private picnics

Restaurants on site

  • Bambuco
  • Casa Mayor
  • Freddy's Bar
  • Woodend by Curtis Stone

Things to do

  • 24-hour gym
  • Art gallery
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Games
  • Pilates classes
  • Sailing
  • Scuba diving
  • Shopping
  • Steam room
  • Table tennis
  • Volleyball
  • Water sports equipment

Family friendly

  • Baby bath
  • Children's books
  • Children's dinnerware
  • Grocery/convenience store
  • High chair
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • 377 square feet of conference space
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 16 buildings
  • 2 floors
  • Banquet hall
  • Built in 1980
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Renovated entire property - December 2022
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Children's slippers
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Toaster oven

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Dryer
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 4000 per pet, per stay, plus a deposit of MXN 4000 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 11 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are available for MXN 129.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit is payable by wire transfer and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 3200 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 4000 per stay
  • Pet fee: MXN 4000 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 129.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Belmond Protects (Belmond)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 008-007-005264/2025

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 5 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Belmond Maroma
Belmond Maroma Resort
Belmond Resort
Maroma Belmond
Maroma Resort
Maroma Hotel Playa Del Carmen
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa

Frequently asked questions

Is Maroma, A Belmond Hotel, Riviera Maya pet-friendly?

Yes, this property allows pets (limit 2 total) with a maximum weight of up to 11 lbs per pet. There's a deposit of MXN 4000 per stay and a fee of MXN 4000 per pet, per stay. Service animals are exempt from fees.

How much does it cost to stay at Maroma, A Belmond Hotel, Riviera Maya?

As of Mar 7, 2026, prices found for a 1-night stay for 2 adults at Maroma, A Belmond Hotel, Riviera Maya on Mar 16, 2026 start from ￥196,137, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Maroma, A Belmond Hotel, Riviera Maya?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Maroma, A Belmond Hotel, Riviera Maya?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Maroma, A Belmond Hotel, Riviera Maya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 3200 per vehicle applies.

Where is Maroma, A Belmond Hotel, Riviera Maya located?

Nestled on the beach, this Maroma hotel is within 12 mi (20 km) of El Camaleón Mayakoba Golf Course, Quinta Avenida, and Puerto Morelos Town Square. Xcaret Eco Theme Park is 17.1 mi (27.5 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Maroma, A Belmond Hotel, Riviera Maya Reviews

9.6

Exceptional

9.8

Cleanliness

9.2

Location

9.8

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 106 out of 124 reviews
Rating 8 - Good. 13 out of 124 reviews
Rating 6 - Okay. 3 out of 124 reviews
Rating 4 - Poor. 1 out of 124 reviews
Rating 2 - Terrible. 1 out of 124 reviews

Reviews

10/10 Excellent

Daenen

Service, staff and amenities were amazing.
Stayed 7 nights in Jan 2026

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
We had a wonderful short stay at the Belmond Maroma to celebrate our engagement. The staff and their service were top notch. In particular, Emanuel took great care of us. The spa was wonderful for both treatments and some time in the hot/cold plunges, steam and sauna. The restaurants were picturesque right on the beach - we particularly liked breakfast with the fresh juices of the day and daily changed pastries. The gym setup is excellent and the daily complimentary activities rounded out our stay. From the arrival welcome ritual to the departure treats, the staff was unbelievably hospitable. They even made us custom hats that said fiance/fiancee! We will definitely be back.
Stayed 2 nights in Jan 2026

10/10 Excellent

Sarrah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belmond always delivers exceptional service—Belmond Maroma is no different. The staff are amazing the facilities, recently renovated, are impeccable.
Stayed 9 nights in Nov 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel with local flora & fauna

Incredible hotel, well thought out with attention to detail. Our butler Jean-Luc was extremely helpful and reactive with all of our requests. Loved that it was smaller occupancy compared to other hotels in the area, with plenty of opportunities to see flora & fauna. We really enjoyed the meal at Woodend, breakfast was great, but found the lunch/dinner food at Casa Mayor to be a bit mediocre. Spa was wonderful, Claudia gave a great massage and the hydrotherapy pools are a nice touch. Also very nice to have access to this everyday. One minor negative comment: tipping culture is out of hand and highly Americanized - minimum 18%-25% is expected for pretty much everything at the hotel and listed as suggested gratuity - including the breakfast which is included in price of the room. They give you a bill at the end of included breakfast with what your breakfast would have cost had you paid for it, and the amount is incredibly overpriced (i.e. around 80-100 USD for 2 persons) with the assumption you will tip 18-25% of that cost. At around 1,000 USD a night for a room, the hotel should ensure they pay their staff enough to not have to rely on tipping culture. Other parts of Mexico, including Mexico City have an expectation of 10-15% tips. Lastly, the saragassum was definitely present throughout our stay (August 2025) but the pools and option to go snorkeling nearby was sufficient to not affect our holiday. We sincerely appreciated our stay and look forward to staying again.
Stayed 3 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Maroma rocks!

I love this hotel.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no other words other than Maroma is magical. Pictures don't fully capture its essence; it's felt the moment you arrive. The care and attention to detail for each guest is truly remarkable, and deeply genuine. My stay was unlike anything I have ever experienced in the best way possible. Every person who works here is so kind and helpful. Nestled between the jungle and ocean, it is such a reprieve from everyday life. The amenities are luxurious, and it is such a relaxing and peaceful environment. I will be back and recommend anyone to book a stay. It's well worth it.
Stayed 4 nights in Aug 2025

10/10 Excellent

Al

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Belmond Paradise away from home.

The service was excellent throughout the hotel. All the staff especially Moises in the resturant & Sergio by the beach. Rafa at the hospitality desk.

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible hotel, well thought out with attention to detail. Our butler Jean-Luc was extremely helpful and reactive with all of our requests. Loved that it was smaller occupancy compared to other hotels in the area, with plenty of opportunities to see flora & fauna. We really enjoyed the meal at Woodend, breakfast was great, but found the lunch/dinner food at Casa Mayor to be a bit mediocre. Spa was wonderful, Claudia gave a great massage and the hydrotherapy pools are a nice touch. Also very nice to have access to this everyday. One minor negative comment: tipping culture is out of hand and highly Americanized - minimum 18%-25% is expected for pretty much everything at the hotel and listed as suggested gratuity - including the breakfast which is included in price of the room. They give you a bill at the end of included breakfast with what your breakfast would have cost had you paid for it, and the amount is incredibly overpriced (i.e. around 80-100 USD for 2 persons) with the assumption you will tip 18-25% of that cost. At around 1,000 USD a night for a room, the hotel should ensure they pay their staff enough to not have to rely on tipping culture. Other parts of Mexico, including Mexico City have an expectation of 10-15% tips. Lastly, the saragassum was definitely present throughout our stay (August 2025) but the pools and option to go snorkeling nearby was sufficient to not affect our holiday. We sincerely appreciated our stay and look forward to staying again.
Stayed 1 night in Aug 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El mejor hotel

Mi hotel favorito
Stayed 3 nights in Apr 2025

10/10 Excellent

Cathrine

5 🌟🌟🌟🌟

Dette var høydepunktet på turen vår som var 4 uker i Mexico. Verdens mest sjarmerende hotell. En drøm å bo her!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful resort in a beautiful location. Great staff, charming rooms, wonderful view and absolutely amazing service. This is one of the best experiences in MEXICO.
Stayed 4 nights in Mar 2021

10/10 Excellent

idris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful resort
Stayed 1 night in Mar 2021

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Literally on the beach, could see the ocean and hear the waves at all times
Stayed 2 nights in Feb 2021

10/10 Excellent

RYAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming and Authentic

Great staff, charming rooms with nice hammock on patio. The included breakfast is just fantastic. All food is well thought, prepared and of super quality just like everything at this place. Pricey, but very charming.
Stayed 2 nights in Nov 2020

8/10 Good

Ma. Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Viaje

El servicio excelente, la comida tbien aunque los precios son altos y el cuarto necesita una remodelacion
Stayed 4 nights in Nov 2020

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful view, customer service, and hotel. We rode out hurricane Zeta but we still enjoyed our stay. This is the place to stay if you want to feel like family.
Stayed 3 nights in Oct 2020

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Stay At The Belmond

Our stay at the Belmond Maroma was absolutely perfect. The service was spectacular. The staff was friendly and so helpful with anything we wanted. It's a beautiful resort in a beautiful location. I would highly recommend this hotel.
Stayed 7 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent service and staff. Best beach in the world.
Stayed 4 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding food and service, great beach and beach amenities
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

maroma

another wonderful stay at Maroma. The people make this resort super special
Stayed 1 night in Jan 2020

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my third visit to the Maroma and I know I'll be back again soon. It is beautifully built and landscaped, the food is wonderfully prepared and varied, the staff is friendly and more than helpful, the rooms are lovely, the beach is perfect. Everyone works hard to make it as beautiful as it always is. My favorite thing? Seeing the sunrise over the beach. The jungle view from our terrace. Another favorite? A big dish of guacamole sitting at the bar in the late afternoon. Least favorite thing? Several loud children playing in the pool late at night. (This was never a problem during previous stays) An adults-only policy would be welcome. Thank you to everyone!
Stayed 4 nights in Jan 2020

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Belmont Maroma is amazing! I have already looked into going back and we haven’t even left here. The food was fantastic which is always a big concern for me when traveling to Mexico as I’ve had bad experiences at an all inclusive resort in Mexico before. The food at Belmont was fantastic! Overall we had a blast and can’t wait to return.
Stayed 4 nights in Jan 2020

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome small boutique hotel with exquisite service! Food was awesome! We will be back.
Stayed 10 nights in Jan 2020

6/10 Okay

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a large property with extensive grounds and facilities. The staff are extremely helpful and the room rate we paid was reasonable. However, the food and drink prices are out of this world.
Stayed 2 nights in Jan 2020

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful grounds, quiet. Lovely room and pools. Lots of space, good yoga.
Stayed 4 nights in Jan 2020