セノーテ・エルヴィラ周辺のホテル

「Beautiful and restorative atmosphere with very attentive hosts. All the creature comforts needed (coffee in the morning, hot shower) while enjoying the jungle. 」

「We stayed here with two families with 4 kids under 10 for two nights.They had so much for them to do. A pool, bounce houses, a trampoline, electric cars, a campfire, and they even got to play with the resident bunny, ducks, and chickens. The staff was also extremely kind and helpful making the kids food to order throughout the day and always finding things to entertain them. We didn't have our own car, but they happily drove us to local cenotes and even helped pick up a friend who needed a ride...

「The road to the resort was not paved at all (dirt road with tons of potholes, an SUV or bigger vehicle is a must), it was remote, no cell reception (download an offline map), surrounded by jungle. We had fun driving through. The property was nice, peaceful and surrounded by nature. There is no cell reception but there is a wifi. The room that we stayed in was the comfort room. It was clean and comfortable. There was a musty smell at first but we aired the room out and it was fine after. I...

「This was our second time at this resort. We love the beach here. The staff are nice. The music after dinner in the plaza is a nice touch for those of us who go to bed earlier than the shows. The food here is quite good for all inclusive. But the bartenders are terrible, you cannot get a decent mixed drink. My wife and I tried something every day from various bars but settle for wine or a straight alcohol on the rocks that a bartender can’t screw up. Even Don Miguel which seems to be a martini...

「This is not a 5 star hotel. You can not swim in the sea at this hotel However, the staff is friendly, the food is good and they have many swimming pools. Rooms are outdated but clean and dark. Plenty of restaurants to choose from and good drinks everywhere!」

「施設の環境設備は良かった。スタッフの対応やサービスはいまいち。」

「レストランのサービスが酷く、飲み物を頼んでも最低30分は待つ、スプーンは最後まで持って来なかった。 滞在5日間ずーっとこの調子でした。ルームサービスもオーダーしたのに来なかったし、アメニティも来ない。全てが酷くて、ストレスだけが残った。キッズルームがあったので選んだけど、クリスマスイブには十分なスタッフがいないので予約制だと断られた！その前日にキッズルームを利用してたのに説明無し！腹が立って抗議したら あなたの英語が分からないと無視。同じ事をコンシェルジュに言ったら謝罪があったけれど とにかく酷いです！ 唯一良かった事はホテル併設のウォーターパークが無料で利用出来た事。」