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"Very welcoming staff Clean rooms but small"

"It was very hot and we weren't able to operate the air conditioner and bathroom door didn't close. We had advised reception but no one came and had to reach out again later in the evening as the room was unbearably warm. The hotel is old which was to be expected and the cleanliness was ok. The room is cleaned every other day so not sure how this is a 4 star hotel. There were alot of little flies and moths flying inside the room. Also, one of the pillows was dirty and didn't look like the case was cleaned. We tried to change hotels after the first day but would not allow us to. We paid alot of money for this room and expected much more. Was offered another room but was on the main floor and was a downgrade. We stayed in a 3 star in Lisbon and paid much less and received much better customer service. "