Expedia Verified Review
5 / 5 Excellent
This place is a “diamond in the rough”! They don’t just let anyone in. You have to be checking in or have a room card. (I felt safe in such an area.) Staffs were all amazing, friendly and helpful; from the security guards, police officers, doormen to the front desk to the kitchen workers to the house keepers. Even the men standing outside attending to guests at the transportation area. Such a beautiful and clean hotel! It’s close to many stores/transportation you can find down the streets. I think we got lucky and had the most amazing views of both sides of the city.
We thought we were going to be patronized into something we didn’t want by one of the staff, but he cut it short and we were on our way and never bothered again. He was just informing us about their outstanding concierge. Which was true! They even have a tablet of all kinds of information in the suite! We were amazed how fast their elevators arrived the moment we pressed the button on ours side of the tower. (3rd tower has 6 elevators!)
Our only sad part was having to go downstairs for ice and no vending machines for late night snacks because of COVID regulations. Understandable.
Aaaaaaaand check out is so fast! You can dial right from your suite phone! And my deposit was already pending back into my bank!
Omg! I cannot say enough about this amazing hotel! It was our first time in the city and in this hotel. Amazing, amazing experience!
Thank you for making our stay/trip a wonderful experience!
A verified traveler stayed at Hilton San Francisco Union Square
Posted 5 days ago
