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「Hotel did not inform me that all roads leading to the hotel in a rather large radius would be closed on the night of my arival. There was no communication of alternative parking arrangements. When I arrived and explained calmly that I was not a happy customer I was given excuses. Apparently they are unable to contact me because I booked through expedia. This is strange as they had contacted me through expedia to tell me that my room was non refundable. If you are going to Sunderland pick...

「It was a car-free trip, but as the bus station was nearby, it wasn't as inconvenient as I'd expected. The lady at reception was very kind. Very comfortable room. Having a fridge was also a great help.」

「The whole environment is stuffy and choked with smell of smoke,poor extraction system and rooms are so smelly」

「The room was cold as the heating didn't work well. There was also no hot water in the shower. Despite requesting improvement, nothing was done. The room was clean and well-maintained, the housekeeping service was very good, and the breakfast was tasty.」

「Bedrooms and showers need upgrading Cleaners need to clean Ie lamps dusty and corners of bed posts also on landings Showers black on sealant Our towels had holes in them and were marked but reception changes soon Front of staff doing everything and he was v helpful I would give him a job. !!」

「Pleasant stay at the Seaton Lane Inn with a little hiccup of no towels in the room on arrival but was remedied straightaway. Check in was quick and easy although steep stairs to the upper level of the Inn rooms. May be a little difficult for older people to negotiate these. Had food in the restraunt one night and enjoyed the steak which was cooked as asked and the service was also good from the waiter. Check out was also quick and easy so a very good stay at a good hotel.」

「FABOULOUS ALL AROUND... FROM THE MINUTE WE GOT THERE TO THE MINUTE WE LEFT... SUPER FRIENDLY, EFFICIENT, HELPFUL STAFF, LOCATION GREAT, ROOMS REALLY GOOD, MODERN, CLEAN, JUST PERFECT」

「The hotel staff was very helpful and friendly the hotel needs updating and the carpets need cleaning There were fans offered but it was not helpful as there were not many plug points to plug the fans As the weather gets hotter the hotel could put air conditioning in」

「Mainly for work men who are working away,」

「I’ve stayed in many hotels across the country, but this one truly stands out at the top. I was blown away by the cleanliness and the quality of the facilities. The bed was incredibly comfortable, and the whole experience was worth every bit. I travelled for one night to visit friends, and even they were amazed at how spotless the hotel was. I was pleasantly surprised to find free electric car charging on-site — a very helpful bonus. Honestly, I highly recommend this hotel and will definitely...

「Dirty toilets, made us wait after check in time due to the room not being ready and once we went in the beds were not done properly! A fan was provided which didn’t even work and curtains and wall with marks. Will not recommend it to anyone.」

「Had a pleasant two night stay here. We asked for a high floor and quiet area as we are light sleepers, and we had two good nights sleep. Staff were welcoming, room was spacious with everything we needed. Breakfasts were good with plenty of choice, friendly staff and a pleasant restaurant. Location is perfect for Newcastle City Centre, and our visit to St James’ Park for a match. It’s our 2nd stay here and will definitely return when we need a stay in this area again. My only niggle was...

「中央駅やコーチステーションから少し歩きます。 バーやカフェが集まる賑やかな所に位置していますが、部屋の中は静かで清潔です。 難点だったのは、シャワーのお湯が出なかったこと。40℃以上にレバーを回すことができず、かと言ってそれが40℃のお湯ではなくとてもぬるくて時々水にもなり、かつちょろちょろとしか出なかったので、真冬の時期に辛かったです。」

「We booked a superior king room room very spacious but very dark overlooking the car park so would book privilege room if we go again. Food was lovely both evening meal and breakfast. Again the bar overlooking the car park such a shame, we still had a lovely time and would return」

「シャンプーとコンディショナー、ボディソープが、全部一つの、ワンボトルになったタイプしかなかった。」

「Reception staff wasn't kind. I felt it was arrogant. I began to wonder if it was because I am Asian. Just one person...not everyone. The area was surrounded by major roads, which made it difficult to get around without a car.」