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"Poor quality"

"Staff is awesome (especially Hanniel!), friendly, and super helpful. Loved both the restaurants (check out the singing staff at Friedman's if you love showtunes) and the Rum House. Coming back in June!!"

"Overall the stay was nice, although The hotel is a little dated ."

"This hotel was amazing to stay at, I really liked how they treat their customers with respect and kindness anything we needed they offered to help. I would definitely stay there again"

"AMAZING views!"

"Air Conditioning wasn’t working, "

"An extremely convenient location with good rooms, amenities, and very friendly staff. The elevators were malfunctioning during my stay which kind of dampened the experience. But overall, in terms of price and location, it’s hard to beat it."

"Hotel is def in need of some renovations. It’s very dated. The rooms were semi clean although I don’t know if the bed sheets were switched during my stay? Very spacious rooms though, I was impressed. Temperature in the room was perfect (never had to fiddle with it) which is usually a struggle for me as I run cold. The staff was AMAZING though. Very friendly, welcoming, and ready to help at any minute. That def made up for the dated look of the hotel."

"The hotel is in the perfect location for travelers seeing Broadway shows and is also walking distance from MoMA, Rockefeller Center and Port Authority. I was in an accessible room. Unlike in the online photo, there was no folding shower seat. However, a portable seat was brought to my room immediately after I called the desk. The lobby is huge with many seating options, a bar, and free entertainment at night. "