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"Great resort for an all inclusive ski trip. Hotel is great- amazing food and facilities- especially the onsen and library space that had so many great book to look through on down day. "

"I have never had a bad stay at this hotel. I’ve visited this hotel 3 times since July of 2025. This last stay I had mistakenly hit the button for Single Smoking Room. When I discovered my mistake, the front desk staff quickly sorted me, and didn’t charge extra for a double room Non Smoking! The restaurants here are also delicious!"

"Great food and staff"

"The private onsen in our room was highlight of our stay. Staff was the best, everyone were helpful and efficient. There is a free shuttle to the snow monkey park. "

"The staff was very friendly. However, the hotel has come into age . Wallpaper was falling off throughout the building, clean sleeping sheets were provided, but the interior was dirty"

"Beautiful resort in the mountains right next to the ski slopes"

"staff were polite, friendly and made us feel at home! special thanks to dining staff Shinya san who was attentive and friendly especially to young children, and also for accommodating our request to dine earlier. he even folded crane origami for us! we really appreciate his thoughtfulness, thank you so"

"My friend had accidentally lost her backpack on the train just before we had arrived to the hotel for check in. As soon as we arrived at the hotel we asked to borrow their phone to call the lost in found center at the train station. After we explained the situation the hotel staff asked us what train we were on and what the backpack looked like and offered to call the station for us to help locate the backpack. This was a huge relief to us because we were worried about the language barrier over the phone. Not only did the hotel staff locate the backpack for us but they also typed out detailed instructions for us in English of where to go to pick up the backpack and what hours that lost/found center would be open. It was so helpful and we were able to get the backpack back easily! Not only was the staff really kind and professional but the hotel itself was really nice. I enjoyed the traditional style room, wearing a yukata for the first time, and being able to take a hot bath in the onsen. This hotel was my favorite on my Japan trip and I want to go back again! "

"Hot spring"