Milwaukee Institute of Art and Design

We booked and paid for our entire stay through Expedia. Unfortunately, we arrived one day late (flight delays) and discovered that our full reservation had been cancelled, including the remaining nights we had already paid for (absolutley no refund given). We were forced to book and pay for those same nights again. Neither the hotel nor Expedia was willing to help, issue a refund, or apply our original payment to the replacement booking. As a result, we paid twice for the exact same two nights. I understand losing the first night because we arrived late, but cancelling the entire prepaid reservation and reselling nights that were already paid for is completely unreasonable. The lack of support from both Expedia and the hotel made an already stressful situation significantly worse. This experience has made me very hesitant to book through Expedia again.

Ask for code to access unit one day prior. Very inconvenient. They are supposed to email code and don’t. Two families traveling together experienced no code prior to arrival. Unit was wonderful Except for the AC not working during the night in TWO units, temperature reaching 81-degrees in the middle of the night. There is sooo much potential here, but as for now it’s a crap shoot.