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Overall score and ratings

4.2

Very Good

Rating 5 - Excellent. 190 out of 430 reviews
5 - Excellent 44%
Rating 4 - Good. 166 out of 430 reviews
4 - Good 39%
Rating 3 - Okay. 52 out of 430 reviews
3 - Okay 12%
Rating 2 - Poor. 12 out of 430 reviews
2 - Poor 3%
Rating 1 - Terrible. 10 out of 430 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.0/5

Staff & service

3.9/5

Amenities

4.0/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff did a great job of trying to keep people distanced and safe. The new hot spring and spa is very nice . The poole was way too crowded though.
Stayed 1 night in Aug 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and friendly staff. Location is lovely, and close to train station.
Stayed 1 night in Mar 2020

4/5 Good

Traveled with group
Liked: Cleanliness, room comfort
Room view is beautiful
Stayed 1 night in Mar 2020

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the bridge and the park, we enjoyed the unique location of this hotel. Buffet dinner and included breakfast were great. A relaxed stay during our visit to Maiko. Shuttle bus was very helpful.
Stayed 1 night in Dec 2019