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Kobe Bay Sheraton Hotel & Towers

Photo gallery for Kobe Bay Sheraton Hotel & Towers

Lobby
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout drapes
Club Room, 1 Double Bed, Non Smoking, Mountain View (Club Lounge & Spa Access Level) | View from room

Overview of Kobe Bay Sheraton Hotel & Towers

Kobe Bay Sheraton Hotel & Towers

4.0 star property

4.4/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
658-0032, Hyogo-ken, Kobe, 2-13 Kouyoucho-naka, Higashinada-ku

Explore the area

  • Popular LocationKobe City Koiso Memorial Museum of Art8 min walk
  • Popular LocationDekapathos14 min walk
  • Popular LocationHakutsuru Sake Brewery Museum8 min drive
  • AirportOsaka (KIX-Kansai Intl.)57 min drive

Choose dates to view prices

About this area

Kobe

Kobe Bay Sheraton Hotel & Towers is located in Higashinada, a neighborhood in Kobe, and is in the entertainment district and near a train station. Ikuta Shrine and Kitano Ijinkan Street are local landmarks, and some of the area's activities can be experienced at Shinnishinomiya Yacht Harbor and Port of Kobe. Universal Studios Japan and Dekapathos are also worth visiting.
Visit our Kobe travel guideOpens in a new window
Map

What's nearby

  • Kobe City Koiso Memorial Museum of Art - 8 min walk
  • Dekapathos - 14 min walk
  • Hakutsuru Sake Brewery Museum - 8 min drive
  • Ashiya Beach - 13 min drive
  • Port of Kobe - 17 min drive

Getting around

  • Island Center Station - 1 min walk
  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Kansai Intl. Airport (KIX) - 57 min drive

About this property

Kobe Bay Sheraton Hotel & Towers

4-star hotel in the heart of Higashinada
You can look forward to a nightclub, a roundtrip airport shuttle, and an indoor mineral hot spring (onsen) at Kobe Bay Sheraton Hotel & Towers. For some rest and relaxation, visit the sauna, and indulge in a manicure/pedicure, a Thai massage, or a facial. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature French cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An indoor pool
  • Free self parking
  • Buffet breakfast (surcharge), hot springs on site, and 2 outdoor tennis courts
  • Limo/town car service, an electric car charging station, and a gift shop
  • Guest reviews give good marks for the overall value, pool, and location
Room features
All guestrooms at Kobe Bay Sheraton Hotel & Towers offer perks such as air conditioning, as well as amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and bidets
  • Heating, daily housekeeping, and desks

Languages

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: JPY 3025 for adults and JPY 1815 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • Room service available

Restaurants on site

  • Kobe Grill
  • Teppanyaki Kobe Grill
  • Suikyoen
  • Matsukaze
  • Garden Cafe (Buffet)

Things to do

  • 24-hour fitness center
  • 2 outdoor tennis courts
  • Hot springs
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Spa services
  • Tennis

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Indoor mineral hot springs (onsen)
  • Manicures and pedicures
  • Massage - Thai
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 6:00 AM - midnight
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Transfer shower
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Pay movies
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Phone
  • Safe
  • Slippers
  • Soundproofing

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Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: JPY 3025 for adults and JPY 1815 for children (approximately)
  • Airport shuttle fee: JPY 1800 per person (one way)
  • Airport shuttle fee per child: JPY 900

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

Does Kobe Bay Sheraton Hotel & Towers have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Kobe Bay Sheraton Hotel & Towers?

As of Aug 19, 2022, prices found for a 1-night stay for 2 adults at Kobe Bay Sheraton Hotel & Towers on Sep 8, 2022 start from ￥14,100, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kobe Bay Sheraton Hotel & Towers pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kobe Bay Sheraton Hotel & Towers?

Self parking is free at this property.

What time is check-in at Kobe Bay Sheraton Hotel & Towers?

Check-in is from 3 PM - midnight. After-hours check-in is not available.

What time is check-out at Kobe Bay Sheraton Hotel & Towers?

Check-out is at noon.

Does Kobe Bay Sheraton Hotel & Towers provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of JPY 1800 per person applies.

Where is Kobe Bay Sheraton Hotel & Towers located?

Located in Higashinada, this spa hotel is within a 15-minute walk of Kobe Fashion Museum and Dekapathos. Kobe University and Hyogo Prefectural Museum of Art are also within 6 mi (10 km). Island Center Station is only a 2-minute walk and Island Kitaguchi Station is 8 minutes.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 303 out of 582 reviews
5 - Excellent 52%
Rating 4 - Good. 218 out of 582 reviews
4 - Good 37%
Rating 3 - Okay. 49 out of 582 reviews
3 - Okay 8%
Rating 2 - Poor. 5 out of 582 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 582 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.4/5

Staff & service

4.3/5

Amenities

4.3/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Stayed 1 night in Aug 2022

4/5 Good

Stayed 2 nights in Mar 2022

3/5 Okay

Traveled with family and small children
Liked: Amenities
Disliked: Staff & service
朝食ビュッフェでオムレツを提供する年配のシェフが威圧感があり怖かった。
Stayed 2 nights in Jul 2021

2/5 Poor

Disliked: Cleanliness, staff & service
Understaffed due to COVID-19?
The onsen was well-maintained and I enjoyed it. However, the room was not prepared and checked in advance. For example, the window was open. Items in the room were not fully inspected after the previous guest checked out, which made me really uncomfortable owing to the current COVID-19 situation. I stayed at a club room, but the lounge was crowded and people were talking loudly without wearing masks. The hotel staff did not say anything. I doubt if I would consider going back to stay at the same hotel again.
Stayed 1 night in Feb 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No room service which waa disappointing for a 4 STAR hotel . Staff very friendly and attentive.
Stayed 2 nights in Feb 2020