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Kobe Bay Sheraton Hotel & Towers

Star Rating
4 out of 5

Information

Reviews

4.4 / 5Excellent
540 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Kobe University
    8 min drive
  • Popular Location
    Kobe Oji Zoo
    9 min drive
  • Popular Location
    Port of Kobe
    10 min drive
  • Airport
    Osaka (KIX-Kansai Intl.)
    47 min drive

Choose dates to view prices

Book online or call:

03-6743-6572
  • Room, 2 Twin Beds

    Room Amenities

    • Sleeps 2
    • 2 Twin Beds
    More details
  • Room, 2 Twin Beds

    Room Amenities

    • Sleeps 3
    • 2 Twin Beds
    More details
  • Club Room, 1 Double Bed (Club Lounge & Spa Access Level)

    Room Amenities

    • Sea view
    • Sleeps 2
    • 1 Double Bed
    More details
  • Room, 2 Twin Beds, Ocean View, Corner

    Room Amenities

    • Ocean view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Club Room, Mountain View (Club Lounge & Spa Access Level)

    Room Amenities

    • Mountain view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Room, Mountain View, Corner (Larger Guest Room, Mid-Floor)

    Room Amenities

    • Mountain view
    • Sleeps 2
    • 2 Twin Beds
    More details
  • Club Suite, 1 Bedroom, Business Lounge Access (Club Lounge & Spa Level, Larger Suite)

    Room Amenities

    • Mountain view
    • Sleeps 2
    • 2 Twin Beds
    More details

About this area

Kobe

Located in Kobe's Higashinada neighborhood, Kobe Bay Sheraton Hotel & Towers is in the business district and near a train station. The area's natural beauty can be seen at Meriken Park and Mount Rokko, while Kidzania Koshien Theme Park and Kobe Animal Kingdom are popular area attractions. Looking to enjoy an event or a game while in town? See what's happening at Hanshin Koshien Stadium or Kyocera Dome Osaka. Our guests love the hotel's quiet location.

Visit our Kobe travel guide

What's nearby

  • Popular Location
    Kobe University - 8 min drive
  • Popular Location
    Kobe Oji Zoo - 9 min drive
  • Popular Location
    Port of Kobe - 10 min drive
  • Popular Location
    Kobe International Exhibition Hall - 10 min drive
  • Popular Location
    Kobe Animal Kingdom - 12 min drive

Getting around

  • Island Center Station - 1 min walk
  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Osaka (KIX-Kansai Intl.) - 47 min drive

Restaurants

  • Kobe Grill – Restaurant with a bar offering French cuisine. Serves lunch and dinner.
  • Teppanyaki Kobe Grill – Steakhouse with a bar offering Japanese cuisine. Serves lunch and dinner.
  • Suikyoen – Restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Matsukaze – Restaurant offering Japanese cuisine. Serves lunch and dinner.
  • Garden Cafe (Buffet) – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner.

About this property

Kobe Bay Sheraton Hotel & Towers

Romantic Kobe hotel in Higashinada with 4 restaurants
Along with 4 restaurants, this hotel has an indoor pool and a nightclub. Free WiFi in public areas and free self parking are also provided. Other amenities include 3 bars/lounges, a 24-hour fitness center, and a coffee shop/café. All 270 rooms offer free WiFi and free wired Internet, plus minibars and TVs. Guests will also find room service, free bottled water, and in-room massages.
Kobe Bay Sheraton Hotel & Towers offers 270 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Televisions come with pay movies. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries.
This Kobe hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and in-room massages can be requested.
In addition to hot springs, Kobe Bay Sheraton Hotel & Towers features outdoor tennis courts and an indoor pool. Dining is available at one of the hotel's 4 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's 3 bars/lounges. Public areas are equipped with complimentary wired and wireless Internet access.
This 4-star property offers access to limo/town car service and a meeting room. This business-friendly hotel also offers a nightclub, a 24-hour fitness center, and a sauna. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.
Kobe Bay Sheraton Hotel & Towers has designated areas for smoking.
Hot springs and outdoor tennis courts are featured at the hotel. In addition to an indoor pool, other recreational amenities include a sauna and a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Services include Thai massages, facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. The ryokan bathing area is open from 6:00 AM to midnight.

Policies

Check-in

Check-in between 3 PM - midnight

Special check-in instructions

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.
24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Check-out

Check-out before noon

Children and extra beds

  • Children are welcome.

Pets

  • Pets not allowed (service animals welcome)

Payment types at the property

American Express
Diners Club
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: JPY 3025 for adults and JPY 1815 for children (approximately)
  • Airport shuttle fee: JPY 1800 per person (one way)
  • Airport shuttle fee per child: JPY 900

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Reservations are required for massage services, spa treatments, and private bath/onsen. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation. The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file. Parking height restrictions apply.

Property is also known as

  • Kobe Bay Sheraton Hotel & Towers
  • Kobe Bay Sheraton Towers
  • Kobe Bay Sheraton Hotel
  • Kobe Sheraton
  • Sheraton Kobe
  • Kobe Bay Sheraton Hotel Towers
  • Kobe Sheraton & Towers Kobe
  • Kobe Bay Sheraton Hotel & Towers Kobe
  • Kobe Bay Sheraton Hotel & Towers Hotel
  • Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking
  • Parking height restrictions apply
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: JPY 3025 for adults and JPY 1815 for children
  • 4 restaurants and 1 coffee shop/café
  • 3 bars/lounges
  • Room service available

Things to do

  • 24-hour fitness center
  • 2 outdoor tennis courts
  • Hot springs
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Spa services
  • Tennis

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • Ballroom
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • 1 meeting room
  • Conference space

Outdoors

  • BBQ grill(s)
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Indoor mineral hot springs (onsen)
  • Manicures and pedicures
  • Massage - Thai
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 6:00 AM - midnight
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper

Entertainment

  • Pay movies
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Phone
  • Safe
  • Slippers

Nearby things to do

Where to eat

  • Kobe Grill – Restaurant with a bar offering French cuisine. Serves lunch and dinner.
  • Teppanyaki Kobe Grill – Steakhouse with a bar offering Japanese cuisine. Serves lunch and dinner.
  • Suikyoen – Restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Matsukaze – Restaurant offering Japanese cuisine. Serves lunch and dinner.
  • Garden Cafe (Buffet) – Restaurant offering international cuisine. Serves breakfast, lunch, and dinner.
4.4

Excellent

5 - Excellent
281
4 - Good
208
3 - Okay
42
2 - Mediocre
4
1 - Poor
5
4.5
Cleanliness
4.4
Service and Staff
4.0
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel. Great service.

Staff were very friendly and helpful. Free Pyjamas and free mobile phone while staying is a great bonus. Nice little restaurant near reception that is handy to wait at until check in time. Lovely staff there too!

Stayed 1 night in Jun 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel is in good location for stay over before my cruise trip. To and from KIX airport is also convinence. Need more time to communicate with hotel staff for a non Japanese speaking cutomer. Yet, they have been very helpful. It will be our best choice if we visit Kobe again.

Stayed 1 night in May 2019

4/5 Good

  • Liked: Staff & service, amenities, property conditions & facilities

Nice hotel. Big room but the facility is getting old.

Stayed 2 nights in Apr 2018

4/5 Good

    Stayed 2 nights in Apr 2019

    3/5

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Air conditioner was out without proper notice to customers.

    Stayed 1 night in Apr 2019

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