We got there early and sat in the arrival room. Yes we were early. I also asked if there was water, but no one answered. The hike up to this hotel is up hill all the way even once you get to the ryokan. It’s another 20 steps up to the main lobby. So as my group rested from the walk. I made us hot tea which was the only thing I could find. I was then yelled at and reprimanded by a older man. No Touch he said. But I was in error. I agree. But I’m the guest. I was so shocked and surprised that he got mad at us. He should have apologized and thanked me for doing his job.
Stayed 1 night in Nov 2019