Stayed during the New Year holidays. The staff were all polite and accommodating. Our room was a basic, small tatami room. The hotel has a spa resort with gold, silver, and outside baths (roten). The spa is open to public, but if you prefer not to use it, you have a choice to use their hote-guest-only baths. You can lend pretty yukatas. We expected a buffet dinner, which I normally do not prefer, but it was a full-course kaiseki dinner, starting with a welcome wine. It came with beautiful assorted appetizers, sashimi plate, two hot pots, tempuras, individually cooked rice with crab meat, and dessert (and some more dishes in between). Breakfast was a buffet, but it wasn't too crowded. I stayed at the Arima Grand Hotel several times, but as the hotel is bigger, their buffet was way too crowded and too busy. Overall, we had a nice stay.