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"If I can rate this place 6 out of 5 I would. Suouzan station directly has an elevator to the entrance. Extremely convenient to use. Staff is friendly, attentive and the atmosphere is the definition of zen. I have never felt more relaxed. Highly recommend a shiatsu massage with your stay. Food is delicious. Private onsen views are amazing as it over looks the mountain. The real highlight was our personal attendant, who made our stay memorable. She taught us some Japanese, remembered all our preferences and was a delight to be around. Truly world class service. We hope to be back and have her as our attendant again. どうもありがとうございます"

"The property was amazing. We really were taken care of by the staff during our one night stay. I wish we would have stayed a couple more nights to enjoy the onsen which was very relaxing, especially having our own tub in our room to even further enjoy the relaxing experience. "

"Loved the hotel, stuff and food. Perfect place to have some rest after busy sightseeing "

"It was absolutely fantastic. There was a more around it than we thought with a few restaurants and a 24/7 7 eleven. The property itself is probably the best we’ve ever stayed in - the views when Mt Fuji came out from behind the clouds were really spectacular, and you can see the view from the private onsen. "

"If you're in Hakone stay here! There's no better hotel. This is by far one of the best hotels we've ever stayed at. It is lovely!"

"Clean and friendly."

"Staff was exceptionally attentive and professional. The food was excellent. Everything was well organized. The environment was peaceful and welcoming. "

"Staff showed except"

"Absolutely stunning hotel. All the staff were very friendly and helpful and extremely attentive. They represent the hotel very well. We stayed in one of the rooms with a private onsen and the view of the mountains and the river below was wonderful, very peaceful. The room included in room dinner and breakfast service and this was such an amazing treat. Our guest assistant was excellent, she seemed to be so happy and enthusiastic to serve all the time. At one point, I had been playing with the coffee machine, trying to rescue a pod that didn't quite work and she noticed me doing this even while she was clearing up breakfast and came and made me a coffee completely on her own initiative. The food was so delicious and fresh and beautifully presented. In everything we felt thoroughly spoilt. It was a wonderful 2 night stay."