「Hot tub was dirty and room was overall in poor condition. 」

「We were really looking forward to the hot tub and it was the main reason we booked this place. When we looked at it, it was cloudy and dirty. We later found out it was broken. We ended up not staying either of the two nights we booked here. It seems fair to get a some refund since the hot tub was broken.」

「We had a dreamy stay at Pu'u O Hoku Ranch! We really enjoyed slowing down and enjoying each other's company in a beautiful setting. Coming from the hustle and bustle of Oahu, it was exactly what we were looking for. We spent countless hours hanging out by the lodge pool and soaking up the old Hawai'i vibe. The convenience of farm-to-table meals prepared by the ranch team was ideal. The local venison, beef, and veggies were delicious. Our kids loved having breakfast together then heading out to...

「Rick and Katy are straight forward to deal with, providing lots of insider information on out of the way experiences on The Big Island. The view from the common area where you can enjoy the healthy breakfast that Rick and Katy provide is peaceful. The veranda is a perfect place to watch the two goats playing in the yard. The room is very clean with a fridge to store perishables in. The bed is a nice place to relax and get a good night sleep to prepare for the next day's adventure. Lots of extra...

「This is a beautiful, large house designed and constructed in the 1930s for a wealthy Hilo family. The main interiors are dark wood, with original custom bannisters and similar craftsmanship, and the furnishings are period-correct. The present owners have upgraded in various ways, including adding in-room air conditioning (we didn't need, but it was nice to have the option), retrofitted bathrooms, kitchen, wiring, and similar. The kitchen and public spaces are shared with other guests, which...