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"The location is wonderful. The staff were very friendly and helpful except the intern from Nepal in the Concierge (he could not help at all but didn't let us know. Luckily We followed up with the Chinese manager who helped us immediately to prevent a delay）."

"The room was clean and tidy. Carrie and Demi at the front desk were very friendly. The breakfast was impressive with chefs that personally make freshly cooked noodles in front of you. I will definitely stay here again when I come to Hangzhou next time!"

"Front desk staff are friendly and very helpful."

"We had a wonderful stay at the hotel. The staff were friendly, professional, and always ready to assist. Special thanks to Manager Zhu. The hotel's location was also very convenient, with easy access to nearby attractions, dining options, and public transportation. Combined with the excellent service, it made for a comfortable and enjoyable stay. We would gladly stay here again."

"Great location. Breakfast was fabulous. Friendly staff."

"Great rooms , fantastic buffet restaurant. "

"clean room, friendly staff, great location, close to west lake, shopping center and restaurant "

"Good location. "

"Great location, clean rooms and very friendly staff"

"the breakfast is assum..."

"Great hotel "