フレッチャー ハイツ ホテル

「Was about what we expected」

「I recently booked this hotel for my parents, as they were traveling for a medical appointment. Based on my previous positive experiences using Expedia, I felt confident in selecting this property. Unfortunately, this stay did not meet those expectations. There were several concerns during their visit. The restaurant charges on the bill appeared to be incorrect, and the quality of the food did not meet a reasonable standard. Additionally, the carpet in the room had an unpleasant odor, which...

「The breakfast was good. There was a nice assortment of foods to choose from each morning. The beds were not comfortable (too soft), mattress pad corners popped off every night. The rooms were partially cleaned every other day. Basically the beds were made, towels replaced and garbage removed. The most positive thing about this hotel was the location. It was less than 20 minute drive from great restaurants, shopping and sight seeing in the Scottsdale area.」

「Parking was easy and the hotel was clean and comfortable and great location to walk to shops and restaurants 」

「The breakfast was the best I've seen. We had been at the hospital for days and just needed to relax by the pool. The bartender was awesome. The room was comfy, the gym was great the next morning. The staff was very helpful booking more nights. I will definitely stay again!!!!!」

「値段のわりに部屋もホテルも汚くて部屋も暗くて早くチェックアウトしたかったです」

「Great customer service」

「Very reasonable. Located in a quiet area and it was good for family vacation.」

「部屋の掃除がない。施設の設備が古い。」

「I had an incredibly terrible experience in this hotel. When I asked the receptionist of the hotel whether or not I can have toothpaste, by talking to her, saying "Excuse me," with a calm voice in a polite tone, she was a little startle by being talked to. Surprisingly, she yelled to me, "You scared me!" with a quite angry and unpleasant face and gesture. I was in fact surprised that she got angry, since what I said is just "Excuse me" quietly and politely. So, I said, "YOU scared me." Then, she...

「Good」

「Gerne wieder aber an der Rezeption sehr unfreundlich」

「Clean and great location 」

「窓がガタついていて、完全に閉まらず隙間風が入り，明け方寒かった。スタッフはとても感じが良く、完璧な英語を話せない私の言うことをよく理解してくれた。」

「Room and property need updating. Plumbing issues lasted more hours than stated on the notification left at our door. Nearly impossible to find parking near our building so longer walks up steep stairs were required. 」

「Welcoming staff」

「Clean room and property and nice friendly and efficient staff.」