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Best Western Plus Surprise-Phoenix NW

3.5 star property
Travelers unwind in the outdoor pool or rejuvenate in the spa tub at this welcoming hotel where free WiFi and attentive staff make business trips easier

Choose dates to view prices

Near Surprise Stadium, Best Western Plus Surprise-Phoenix NW offers a breakfast buffet, relaxing spa amenities, and an outdoor pool. Free WiFi keeps guests connected. Previous guests praise the attentive staff and convenient dry cleaning services.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
The current price is ￥14,558
￥16,681 total
includes taxes & fees
May 26 - May 27

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet (varies based on length of stay), plus a deposit of USD 250 per stay

Service animals are welcome, and are exempt from fees

2 total (up to 80 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome

2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 250 per stay
  • Pet fee: USD 40 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Best Western Plus Surprise-Phoenix NW have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Best Western Plus Surprise-Phoenix NW?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Best Western Plus Surprise-Phoenix NW on May 26, 2026 start from ￥14,558, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Best Western Plus Surprise-Phoenix NW pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a deposit of USD 250 per stay and a fee of USD 40 per pet, per day. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus Surprise-Phoenix NW?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Best Western Plus Surprise-Phoenix NW?

Check-out is at 11:00 AM.

Where is Best Western Plus Surprise-Phoenix NW located?

Located in the heart of Surprise, this hotel is 2.2 mi (3.6 km) from Surprise Stadium and within 9 mi (15 km) of Arrowhead Towne Center and Peoria Sports Complex. Desert Diamond Casino - West Valley and Westgate Entertainment District are also within 12 mi (20 km).

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Reviews

Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 566 out of 1001 reviews
Rating 8 - Good. 259 out of 1001 reviews
Rating 6 - Okay. 87 out of 1001 reviews
Rating 4 - Poor. 47 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice good location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spotless staff friendly and hotel was safe
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and helpful, fresh breakfast, plenty of parking. Overall good.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were really well kept, all the staff professional
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Cathleen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, friendly staff great breakfast
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Donald

Liked: Property conditions & facilities
Room was great, staff exceptional
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Rong

Liked: Cleanliness, staff & service, amenities
Clean room, comfortable beds
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Staff was wonderful and room was very clean
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place!!! It was clean, the staff was friendly and the amending are always superb!
Stayed 2 nights in Jan 2026
Verified

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Staff was friendly
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Leonardo

Liked: Cleanliness, amenities
Great Place to stay!! Even got an own balcony. Would recommend staying here!!
Stayed 2 nights in Dec 2025
Verified

8/10 Good

David

Liked: Cleanliness, staff & service, amenities
I had a very spacious room for a great price here. The hotel was well maintained, had helpful staff, a nice pool and hot tub area and a good breakfast. Well worth the stay!
Stayed 1 night in Dec 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Good food, friendly staff & a semi-clean bathroom!! The toilet was filthy but the bathroom was clean!??? Anyway, overall 4 Thank you
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Pool was warm and plenty of pool towels were available.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities
Friendly staff, clean room, updated hotel, nice breakfast options, located near shopping, restaurants, well lit parking area.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay and the breakfast is really good!
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Jill Dee

Liked: Cleanliness, staff & service, amenities
The staff person on duty when we checked in was excellent and went above and beyond to make sure we were taken care of.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Carlos

Liked: Cleanliness, staff & service
Disliked: Amenities
We had a pretty good stay. The staff was wonderful, the bed was comfy & the pool and hot tub were great! On the other hand, it was extremely dangerous/awkward to drive into the entrance. Traffic flying by and we had to get over 4 lanes....The coffee in the room was horrible! The toilet was really low. It was a good bargain though!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. Good price and the staff were professional and friendly.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Misty

Liked: Staff & service, amenities
Staff was nice
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and the breakfast has hot food vs a continental breakfast. Definitely worth the rating
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Glenda

Liked: Cleanliness, amenities, property conditions & facilities
Excellent breakfast. Skimpy bedding.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Arita

Liked: Cleanliness, amenities, property conditions & facilities
Yes the staff was amazing and the room was spotless.
Stayed 1 night in Nov 2025