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"Great pools and friendly staff. Area is licated on actual cliffs an very steep to walk, not ADA friendly."

"The hotel is very outdated. I’ve seen better motels. Visible dust on the carpets. Mold on the shower tile. Rooms smell moldy and dusty. The slide door to the balcony did not lock. "

"The hotel was great! Great location to walk around downtown Phoenix. The pool was basic but worked. 95% of the staff were great, especially the bar staff. There was one staff member that made a derogatory comment to my friends. They were taken aback & didn’t tell me until afterwards so I was unable to address it while on property. Other than this incident, I would stay here again. "

"The room was decent for the price. The toilet didn't flush, you had to remove the top cover and pull the metal. "

"Clean, convenient, good location. "

"Love the Hyatt, we keep coming back."

"Staff friendly, clean room comfortable "

"The staff was very accommodating when we asked to change rooms. Our first room was very old and the capet was stained and in terrible condition the screen was hanging off of the slider to the balcony and the security latch to the door fell off. There were phones in the room but they weren’t plugged into anything so I had to drive over to the lobby for help changing rooms. Another issue was the extensive noise from workers and leaf blowers and construction from surrounding properties. It was not a peaceful stay at all!"

"The room was clean. The bed was very comfortable. Nice TV. Great location near the medical center and many good restaurants. The staff was kind. "