Find Hotel with a Concierge in Chigasaki

We’re just starting a 3 week trip in Japan, and wanted somewhere relaxing to stay in order to get acclimated. We couldn’t have found a more perfect place. Our room was lovely, the service level was amazing, and the location was exactly what we wanted. We didn’t want to leave!

Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....

The Hotel New Grand is a historical landmark in Yokohama. The location is hard to beat. It’s across the street from Yamashita Park, blocks from China Town, the International cruise terminal, 15 minute walk to Yokohama Stadium and good access to train system. Only down note is Hotel. Ew Grand needs to upgrade pillows, they were extremely uncomfortable.

Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.

Excellent service. Not only was the stay memorable for us but the hotel staff exceeded expectations. When Uber blew it on a timed taxi hailing, they shuttled us up to the station to make our train - off schedule. Great service! The buffet is also awesome and rooms are so sweet! Views are excellent and the location is at the heart of the beachfront. Pretty great spot to experience Atami.

Very clean and quiet property. Staff was helpful and kind. Located in beautiful neighborhood close to everything.

everything about the hotel and the staff were exceptional. The only thing is I wished our room has more electrical outlets or the room provided an extension cord with multiple outlets. I have to plug and unplug between the coffee machine and the hot water kettle to use in between because there was only one outlet available.

Everything was amazing, so clean and staff was very nice.

Beautiful room view! Room was very spacious and comfortable. Best stay in Yokohama!

I was pleasantly surprised at the size of the room at the amenities that were included. This was a perfect location, 5 minutes.Walking distance to chinatown and the Port. They have a beautiful rooftop Lounge and a bar in lounge on the twelfth floor A very friendly staff. However , make sure they understand what you're asking. I asked about evening entertainment in the area and was told there wasn't any only to find out later that this is the The jazz capital of Japan. There are several jazz...

Loved staying at this property! Absolutely beautiful. Very friendly staff. Room was stunning. Would recommend the Japanese style breakfast during your stay and visiting the onsen!

I wanted to experience the capsule hotel concept but I was traveling with my young daughter so two women traveling I thought best idea inside the hotel

Hakone Airu was a wonderful stay that will form part of our unforgettable trip to Japan. At first, I was hesitant to book this hotel because of the limited number of reviews. In the end, I took a chance and went a "Superior Room" with in-room bath. To be honest, not sure what the difference is between the different room types. Such a room with dinner & breakfast seemed to cost a lot more at other hotels. Not sure what else you get in other places; but I'm sure it can't get much better than...

The manager was very helpful and guided us to the amenities and features of the property.