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Hotel is in a new upscale marina area with lovely view. Very quiet and secure with an entrance in lobby allowing you to walk straight to probably the nicest mall in Cancun with many nice restaurants.

Habanero was closed, so that was a bit disappointing. But Jorge, who manages the fresh margarita stand, always greeted us with a smile and made the best kiwi margarita! Definitely would comeback for him:)

Very clean rooms , great staff . Shuttle to and from hotel the guys from the shuttle are very friendly and places they recommend like food or beaches to visit . Very close from the airport . Definitely would recommend the hotel and o would stay there again .

Everything about the property was wonderful. The staff, leadership, and employees COULD NOT have been nicer and more helpful. Food was the best I've had at an all-inclusive. The only thing about it that wasn't perfect was the bar drinks - the mixes tasted cheap and the drinks were not strong. That being said, the service MORE than made up for a very minor issue. If the drinks matched the rest - this place would be HEAVEN!

Staff was awesome Property is clean Food is too pricey for the bad quality of it.

Amazing experience for me and my two kids we loved the whole experience from walking inn to leaving every one was helpful outstanding decoration food treatment the location of the hotel and comparing to others that I visited previously this is the best

Absolutely amazing! It’s an expensive resort but you honestly get what you pay for! Jonathan was our butler and he moved mountains to accommodate us. Even after we moved to another room, we could still count on him answering our questions, reserving activities, making reservations, but most importantly giving what I believed to be honest feedback. We stayed in the villa, penthouse suite, and master suite. The upgrade to the rooms were complementary since we had the vip experience. Each room gave...

Loved the pool, breakfast and employees were so nice!

Very nice, small hotel (6 rooms, that backs up to a golf course. Owners very involved with the guests as well as very lovely people. Breakfast is great. Staff extremely accommodating. All at very good prices compared with the larger hotels in the zone.

Beautiful

As opposed to one of the larger resort’s maze of paths and pools and restaurants (and people,) the Sun Palace has a more intimate boutique hotel feel. It’s been recently renovated, and it shows. We upgraded to a honeymoon suite (room 530) at check in (tip: wait until check in to upgrade for an opportunity to negotiate the price. Be prepared to say no to their offer to exchange the cost of the upgrade for a “promotional presentation breakfast” unless that’s your jam… we preferred to pay a...

Our second stay here. The staff is super friendly. Casy and Mari are very nice and helpful. They take pride in their work. Look forward to returning. Only wish the bed was a bit more comfortable but other than that all was very nice.

Literally writing this review while waiting for our ride to the airport! This is our second visit and WE LOVE THIS PLACE!!! The staff is amazing, the vibe is sexy and fun, the theme nights are a must! We are not LS couple but have the best time ever here because everyone is just so nice and friendly while respecting boundaries!! The sexy pool is great for a good time, However, there are a few places to break away if you need some quiet time. The restaurants are good, and the staff is...

Friendly, helpful, very comfortable

Perfect place ever ,staffing amazing very helpful

Fue una gran estadía muy conveniente

I like that they have club member adult site and family site separately so i was able to have quite time. The room was spacious, clean and had a beautiful ocean view. The beach was goergease and there were much fewer seaweed than I expected so i enjoyed staying at beach most of time. There are many restaurant choices. I couldn't go to all the restaurants during my 5 night 6 days stay, but my favorite was DOMO. Domo is a must go restaurant. Over all staffs are well trained and have professional...

Friendly, quiet place. Great food and lots of activities

This was my second time around and as always, the resort is so beautiful & very modern. I enjoyed the one bedroom suite beds are very comfortable. My son stayed on the sofa bed and said it was very comfortable as well. The staff is very friendly and goes over and beyond your entire stay. The food is phenomenal especially the Italian restaurant. All five restaurants are amazing. However, the Italian one was my favorite, very elegant upscale and I want to let all of you know is that you’re getting...

Staff is amazing had an amazing stay. My Butler Yuri made it everything so easy and checked in on us everyday. She was the best! Carlos from the Gourmet hall provided us with the best service every morning for breakfast. I will definitely be going back to this resort.