「The shuttle bus to ORD does not pick up the passengers correctly, and the information is not shared between the hotel and the service company.
The front desk staff at the hotel is not always the same.
Some are polite and some are clumsy.
The reason why some are polite and others are clumsy is because they are not thoroughly trained.
For example, on the first and second days, the front desk staff gave us two complimentary bottles of water each, but on the third day, the staff member in charge...
「I like that the hotel is walking distance from navy pier. Love pool hours and amenities hours. Did not like when I would call to ask questions I was on hold for 35 mins. Had to hang up and redial still be put on hold. 」
「Overall good hotel from locations, facilities. Starbucks on 1st floor was convenient. $31 buffet Breakfast can be better. Bathtub is old. But overall good for what we pay. 」
「This is new, clean, and comfortable hotel. Hotel’s staff are friendly and welcoming. Just one thing is disappointed “water pressure of a shower in bathroom was low for us”.」
