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"The staff was helpful, courteous and very pleasant. Wonderful breakfast. My only « issue » is the extra charge for amenity use at the hotel ($28/day ) for a gym that I will never use. Having said that, I would go back to the Riu in downtown Chicago. "

"Clean rooms, good service, pool area was nice and free breakfast. "

"Hotel was very clean. Concierge was great with advice. Sports bar pepperoni pizza was great and the french fries were just as freshly cooked. Room was clean. Bed was great. Shower pressure great. Toilet correct height for a man of my age. Pillows…..pillows with a firmness of that of a 48 year old mother who breast fed all her 7 children until 9 months old. Glad the kids are good but those pillows need work Hilton. God Bless and safe travels to all. See you next time. "

"Yes. Had a great time "

"Great location. "

"Rooms were clean, atmosphere fun-music, seating, felt like home great for families, and social options too. Great ambiance, food snacks appeared to be on an honor ststem- snacks and food available access - easily able to grab and go just add items through QR code or guest services. Great response from staff. One of 2 elevators down. So only one available elevator and service elevator. There was frequently a line since 19 floors or more building. Didn’t get to try the pool. But it was perfectly located walking distance from most attractions. Great food across the street and less than one block away. Nice staff. Highly reccomended return for sure"

"My family and I had a great stay! Friendly reception, greeted with warm cookies and water upon arrival. Room was nice and quiet. Enjoyed breakfast at hotel in the morning (not included, extra charge). Location is just a few blocks to magnificent mile. Overall great stay! "

"The bellman helped get me a taxi and was especially nice. "

"Clean room, excellent staff"