「The best and most affordable budget hotel I ever booked so far... To my surprise... I'm looking for a baba theme since I am consider 1/16 of nyonya from maternal side. So always wanted to feel something is related to my ancestory 」
「I like that the property is quite far from any city or town, however, that does come with it's own downside. The property is not all inclusive, and you can see that it has aged. 」
「The staff, Alif, was extremely helpful re local area and helped us with our forward travel arrangements. Room was nice. Everything was small and compact, but it was all there and functional. The breakfast is not within the hotel but a 5 min walk and is exceptional. 」
「Good location and staff is good. Manger Alex and other staffs are very cooperative.
Note - no lift, so you have to carry your luggage at first floor.」
"I made a reservation through Expedia, but when I went to the hotel before check-in to leave my luggage, I was told that there was no reservation under my name.
I had certainly completed the booking and had the receipt, yet they insisted there was no reservation at all. Even though the reservation was under my name, they wasted a lot of time speculating it might be under my husband’s or children’s names, which was impossible. In the end, they told me to contact customer service myself.
I repeatedly asked them to search by my name or reservation number, but they refused, and I was kept waiting for over 90 minutes. They would not take my luggage either, which significantly disrupted our sightseeing plans.
It was my husband’s birthday that day, yet this terrible handling turned it into a terrible memory. In the end, it turned out that the reservation existed and we could stay, but there was not even a single word of apology for keeping us waiting.
My children had been looking forward to the pool, but because our sightseeing schedule was pushed back by the delay, we couldn’t spend much time there. This was also extremely disappointing.
Malacca is a wonderful place and I would love to visit again, but I don’t think I will ever return to this hotel."
"Nice clean room and facilities! I was glad to stay this hotel to rest in the evening!
The water temperature in the pool was chilly for me though...
Overall it was a nice hotel!"
