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"The staff was very attentive and thoughtful. The spa was incredible, I had the best massage I’ve ever experienced. The grounds were beautiful, the facility is clean, gorgeous and well designed. The onsen was great too."

"This was our first Park Hyatt visit and boy does it live up to the name. Being from a blue collar level, this was a special treat for my husband and I and it surpassed our expectations. The resort is in pristine condition, the rooms had zero flaws and the service was outstanding. They made you feel special and never ignored. It will be the most memorable stay for us and the view of Mount Yotei and in room onsen, was the icing on the cake. Even our room service meal was out of this world. A must visit for all."

"Luxurious hotel with tatami mat. Slept like a baby after 3 rounds of onsen."

"This chain always has best locations.. all the hotel amenities.. the ONSEN are the best.. with ice cream massage chairs etc"

"I think the overall experience staying at Grand Otaru was pleasant and enjoyable. However, the room we stayed in had a slight odor, and while the ocean view was nice, an old wall partially obstructed the full scenery. The daily buffet could also be improved, especially when compared to the outstanding experience at Tsuruga Forest Akan Resort. Nevertheless, I still gave the hotel 5 stars, as Otaru itself left an unforgettable impression with its magical city vibe."

"Yes, room was clean, and amenities like shampoo, towels was adequate."

"เป็นโรงแรมแรก ที่จะเลือกพักหากแวะมาโอตารุ โรงแรมอยู่ใกล้คลอง สามารถเดินไปถนนคนเดิน Sakaimachi ได้ โรงแรมมีที่จอดรถให้ อาหารเช้าคือดี ห้องอาหารเห็นวิวคลอง ห้องนอนกว้าง กางกระเป๋าเดินทางได้"

"The facilities are great and new. "

"We were sad when we have to check out of a marvelous hotel like this - room, onsen, food, service, view were all spectacular! We shall return next year to see the autumn leaves once again! "