西ネバダの空港送迎のあるホテル

「Pool was open. Hot tub was closed. Room was clean. We have to wait to take elevator because we could not take it with other party.」

「Good receptionist 」

「便利」

「スタッフが皆さんとても親切で良いです。フライトの欠航での延泊にも柔軟に対応してくれて感謝いたしております。」

「経営が変わったようで、内・外ともにきれいになっていた。部屋に電子レンジと冷蔵庫が設置されていて、その点は良かった。バスタブが無くなってシャワーだけになっていた。シャワーの温度が調整できない設定だった。 最も悪い点は、９日のうち６日はルームキーピングがされていなかった。電話をすると、タオルとゴミの処理だけやってくれた。」

「We enjoyed our stay very much. We all booked a facial at the hotel and that was amazing. We arrived early so we could use all the amenities that went with our spa reservations. My daughter is 7 months pregnant and she was looking forward to floating in the pool. We were excited that the hotel had an indoor and outdoor pool. When we got there both pools were occupied with a lot of children. So floating in either pool was out. Also, there was no chairs or loungers available because all the...

「Great Customer Service!! 」

「First time in Reno, and I enjoyed staying here. Hotel staffers, bell boy, receptionist, cafe and restaurant crew, were very friendly, although my reservation did not show up in their computer upon checking in. I did not figure out how to control the sometimes noisy room fan. The cafe guy was also really friendly. The "Riverfront" is a hip but accessible restaurant, where I enjoyed my dinner. Clean and new structure, an easy-to-find landmark in the city.」

「Front desk staff was very accommodating and helpful」

「Unfortunately, like many hotels, patrons can smoke in the casino and the ventilation was not able to clear the smell of cigarette smoke from the entry area in valet, as well as on the casino floor. The mezzanine was a little better by the registration desk. We did request a non-smoking floor which was good.」