Find hotels in Vista Santa Rosa, Thermal

"Check-in was poorly handled. We waited 40 minutes past our scheduled check-in time and would have waited longer if we had not gotten frustrated and contacted the front desk, which took several calls to get through. They were supposed to text us when the room was ready. When we got into our unit we had immediate problems with the internet connectivity. It took until the following afternoon before one issue could be resolved, although we different excuses as to why. I do want to thank Roy and Angel for the resolving the issue. They seemed to the only ones who knew how to resolve the issue. "

"We had everything we needed! Really liked the place."

"Sheets stink, bed is 20 years old, mildew growing in the bathroom. Shower water was slightly on when checking in the room, Paint was peeling off from water damage, sliding glass door is barely hanging on. Rooms need a complete remodel. I don’t know how this place is still open. "

"When we went to check in, they told us our room wasn’t ready so they switched us to another room instead and gave us a free breakfast. Then when we checked out I was told they comped our room. This was totally unexpected and was a huge blessing. We had a nice time. The room we ended up in was great. The staff were all friendly and the hotel was nice. It was only about 15 minutes from the main strip. Highly recommend."

"I regret to say that my experience at this hotel was highly unsatisfactory. The carpets throughout the property emitted a persistent and unpleasant odor, which significantly impacted the overall comfort of my stay. Additionally, the lack of water service during my visit was both inconvenient and unacceptable. While I did encounter two staff members who were courteous and helpful, the majority of the team appeared disengaged and unresponsive to guest needs."

"This place needs a make over and some! This is a 3 star hotel with 5 star prices - find somewhere else! We had an end unit with and the room had black out curtains - great for a good nights sleep… oh, but there’s another window that has a blind that lets the sun in at sunrise — go figure?! The bathroom is small and poorly appointed. Check in was terrible and slow - not enough staff on, even though they knew it would be busy. The adult pool is situated just below a nice patio that serves breakfast and brunch to all customers - those that could stand heavy house and trance blasting at 10+ would be the ones that are and stayed I guess. Paying this much for a room is daylight robbery. Very unhappy customer "

"Amazing service all the staff ready to make your stay the best very professional team and provide a lot of attention to details if camping is what you want this is the best place. "

"Great pool areas, convenient on property restaurant, clean spacious guest rooms"

"Expensive Coachella stay but hotel was nice."