The property is in need of upgrades. The bathroom could have been cleaner and taken care of the damage that had been done. Faucet was dripping all the time, the door had bad water damage and shortage of towels and we finally had to get them ourselves because staff never brought them. Charging for parking is so inappropriate in this location. Probably not staying there again.
Jeffrey
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Felix
家族旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We enjoyed our stay and look forward to seeing you soon
Felix
2024 年 5 月に 2 泊滞在
2/10 (非常に不満)
Firooz
出張, 家族旅行
2024 年 5 月 4 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Walls and floors are paper thin. I could hear people next door loud and clear. I could hear those above us walking around as if they were wearing cement boots. There were leaks from the ceiling in the bathroom and hallway and above the other sink in the bedroom. There was one tiny bar of soap for two sinks that were in different areas. There was no soap on the shower and the shower gel container was empty. When we brought all these up with the indifferent staff they basically shrugged it off. Terrible service. They should change the name to the Embarrassing Suites instead of Embassy Suites. Will never ever trust one of that chain again espy for that price. We could have gotten a better deal at a cheap motel.
Firooz
2024 年 5 月に 2 泊滞在
2/10 (非常に不満)
Michael
2024 年 5 月 4 日
気になった点 : 清潔度、スタッフとサービス
You will hear every noise in the room above you. Even after complaining and switching rooms, it was still loud. We could hardly sleep with the noise. We had property taken from our room even though we did not ask for housekeeping.
Michael
2024 年 4 月に 4 泊滞在
4/10 (不満)
Rocio
家族旅行
2024 年 4 月 28 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Too many people for small location and rooms. Pool was busy, dining room busy with long lines and overall loud. Also, remodeling happening which added to noise level. I didn't feel relaxed and will not return.
Rocio
2024 年 3 月に 2 泊滞在
10/10 (非常に良い)
Karen
2024 年 4 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room was great and loved the breakfast
Karen
2024 年 4 月に 3 泊滞在
6/10 (普通)
Traci
カップルで旅行
2024 年 4 月 23 日
気になった点 : 設備とサービス
The check-in process and customer service was excellent, however, the housekeeping of the room left a lot to be desired.
Stayed 3 days, the bed was never made and only received clean towels once, but the trash can was emptied of the Kleenex or Q-tips everyday.