Find hotels near Virgen Beach, Playa del Carmen from ￥4,493

"The resort is nice and the food is delicious, but a few aspects fell short. The morning after check-in, we received a 9:45am call from the sales team about a voucher, which disrupted our rest, unsolicited sales pitches aren’t ideal on vacation. At Seaside Grill, we ordered lightly, but staff repeatedly pointed out certain items were sides, which felt unnecessary and a bit impatient, YES we know it’s all-inclusive, but I simply don’t like to waste food. At checkout, it took about 20 minutes to retrieve our one bag, nearly making us late returning our rental. We also didn’t receive a welcome drink at check-in, only realizing later when we saw other guests being offered one. Overall, the room was comfortable and most of the beach and restaurant staff were friendly and enthusiastic. However given these issues and the many nearby options, we’re not sure we would return."

"Great stay for a family with kids. Loved all the pools, beach, and food"

"Great large property with lots to do and great food to choose from! "

"It is very large so some who struggles with walking may have a different time"

"Making a dinner reservation was impossible, the app didn’t work so you had to find a person and ask for a table. There were only 3 bars so lines were long for pool drinks. We would rather have spent more money for a better experience. After dinner you can hang in the lobby but nothing much going on besides a show at 9:30am."

"The staff service was excellent. The evening entertainment isn’t fantastic but we had fun anyway. "

"This was the nicest family resort that I’ve ever been to. The food was amazing, I’ve never been to a place with such a friendly attentive staff. Pool was great and huge. Extremely beautiful, clean and well taken care of property. After traveling around the Caribbean for 20 plus years this place impressed me the most. "

"Beautiful view of the ocean . Room was very nice . Clean. A little older resort but the staff was nice and food was decent "

"Our room was dated but clean and the beds were very comfortable. We had lots of hot water and good water pressure. The bars had a good selection and the staff that served drinks around the pool were excellent!"