「I enjoyed staying at the Sunborn but it would of been nice if the staff took a bit of time explaining what is at the hotel (didn’t discovered the roof top view/could each) until I explored - would recommend the experience again - thank you 」
「Le séjour a été très confortable. L’hôtel est très propre. Le personnel est très agréable. Le petit déjeuner est très bon. La situation géographique de l’hôtel est top proche du métro et QUARTIER très agréable avec des commerces à proximité.」
「We had to make more than 3 calls and spent 1h on the phone just to get someone to speak to us and only later to give us the key to apartment. We than waited another 10min for the landlord to turn up.
Beds in apartment were below standard and with horrible, bad quality mattresses. The daily rate charged was quite expensive given the poor quality of beds and matresses. That is not quality, but unacceptable state of affairs.
This was also sold as THAMES VIEW APARTMENT, yet even though apartment...
「We did not end up staying at our original booked property, as the day before our arrival the host informed us of an upgrade to another property. The new property was beyond our expectations. Closer to LCY (8 minutes drive), grocery, shops, restaurant and public transport (within 5 minute walk). The host arrived early, was friendly and will informed about the area and getting around and places to visit, he also answered all our questions. The new property and everything as the original plus added...
「Location is easy to reach by either public transport (bus & DLR) and car. Parking is pricy(15 a day) but plenty of space in front of the door so easy acces」
"Poor coordination between front desk staff and housekeepers.Called front desk for towel replenishment but no response after many minutes.The next day, no replenishment of amenities in addition to towels.
The front desk staff did not even smile at Asians.This is in sharp contrast to the staff at the breakfast room who were very responsive and nice."
"They were very courteous. The rooms were clean and adequate for business or just sleeping. Breakfast was acceptable, although there was not much variety. I would like to come back again."
