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The room was very spacious and all staff were very helpful.

room was very clean. staff were very friendly and helpful.

Everything was amazing. The room was spacious and my wife and I were able to rest and recover after a long multi week trip through Japan and Korea. The only downside was that the laundry facilities were temporarily out of service during our stay. Other than that I highly recommend for a peaceful night to recover the body.

Great location in Zao onsen town. Very traditional—uniquely like “infinity castle” with stairs and tatami everywhere. The shuttle service from/to Yamagata station is a plus. Only public bathroom available, but there’s toilet in the room.

We stayed here for a week while visiting our daughter who lived nearby. The staff were friendly, and polite. No problem with communication even though I do not speak Japanese. I really enjoyed their breakfast buffet. The view of the mountains from the room can't be beat. I agree with one review that said the toilet in the reception is the best toilet I have been to in Japan, as crazy as that may sound. Highly recommend!

Very recommed

The staff was amazing! So kind

I would give the staff 10 stars if possible! Everyone on staff was excellent. If I could change one thing with the hotel, I would ask for the non-smoking rooms to be priced the same as the smoking rooms.

a great hotel with very comfortable bed and clean room, nice room, best in class service, thank you and a great stay.

Spotless rooms, absolutely amazing staff

Room was amazing and huge! We got a private Onsen in ours and it was so cool! Definitely recommend staying there!!