"Overall, the stay was pleasant. The onsen was very clean, the room was comfortable and the staff were very friendly and helpful! We tried the dinner buffet, the environment and service was great, the food was OK but not impressive for the price. We really enjoyed our stay."
"Overall, the stay was pleasant. The onsen was very clean, the room was comfortable and the staff were very friendly and helpful! We tried the dinner buffet, the environment and service was great, the food was OK but not impressive for the price. We really enjoyed our stay."
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Staff for check in is abundant and helps with “Japanese” service. We stayed in a Japanese-Western combo room which was well updated and spacious for family of 5. 2 different big baths in annex which were both updated and nice!
Staff for check in is abundant and helps with “Japanese” service. We stayed in a Japanese-Western combo room which was well updated and spacious for family of 5. 2 different big baths in annex which were both updated and nice!
Chikako
Reviewed January 15, 2023Reviewed January 15, 2023
Negatives first - this hotel is abit out the way, so if you plan on going, it might be worth more than a day trip/more than one night stay. The arcad/entertainment rooms are very dated and could use some investment. Maybe opt for a lake view, we chose Fuji but as it was cloudy it wasn’t the best view in the world. That’s it....
Positives - shuttle bus service from the train/bus station is fantastic. Check in was smooth and easy, the room was beautiful (room 807), dinner was clearly lovingly...
Negatives first - this hotel is abit out the way, so if you plan on going, it might be worth more than a day trip/more than one night stay. The arcad/entertainment rooms are very dated and could use some investment. Maybe opt for a lake view, we chose Fuji but as it was cloudy it wasn’t the best view in the world. That’s it....
Positives - shuttle bus service from the train/bus station is fantastic. Check in was smooth and easy, the room was beautiful (room 807), dinner was clearly lovingly...
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
Amazing dinner in the hotel restaurant. The Wagyu beef was melt in your mouth fantastic. Great wine. The private onsen was perfect and so relaxing at the end of the night. Super comfortable bed and spacious room. Wish I had booked two nights. My only complaint is the coffee in the room is more espresso style and I love a big hearty cup of coffee in the morning. The hotel doesn’t offer coffee in the lobby which is a bummer. We didn’t add breakfast just because we don’t usually do breakfast....
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Staffs spoke fluent English and are super communicative. Overall great experience, scenery of the onsen is amazing. Just want to highlight though, when we used the shuttle bus to arrive at the Gora Station, bus driver didn’t really help to carry the luggages down which is fine, just feels a bit weird to see the contrast before and after leaving the hotel. Overall, hospitality 9.5/10.
Front desk staff were very courteous and understanding. My only gripe is the centralized AC system but opening the window helped cooling the room a lot. Across the street from the Yamanakako-ashiagaoka bus stop, which helps get around!Will definitely book them again for my next stay in the Yamanakako area!!!
Front desk staff were very courteous and understanding. My only gripe is the centralized AC system but opening the window helped cooling the room a lot. Across the street from the Yamanakako-ashiagaoka bus stop, which helps get around!Will definitely book them again for my next stay in the Yamanakako area!!!
Juan
Reviewed October 31, 2026Reviewed October 31, 2026
The hotel is lovely. The room with the Mt.Fuji view was big with a couch & chair from which we could view the mountain to our heart’s content. The shower/bath was large and comfortable. The beds were firm. The room was clean. The staff was accommodating.
Fuji-Q amusement park is next door, but there was no noticeable noise in the hotel.
7-11 is on property. There are multiple options available for food.
Our only complaint is that the transportation options from the rail station were not...
The hotel is lovely. The room with the Mt.Fuji view was big with a couch & chair from which we could view the mountain to our heart’s content. The shower/bath was large and comfortable. The beds were firm. The room was clean. The staff was accommodating.
Fuji-Q amusement park is next door, but there was no noticeable noise in the hotel.
7-11 is on property. There are multiple options available for food.
Our only complaint is that the transportation options from the rail station were not...
Better than expected, spacious room, good buffet breakfast, pleasant staff. Walkable (30 minutes) to the hot springs (Onsen) near the Premium outlet shops which is a must do, together with a massage package which was a once in a lifetime experience for me.
Unfortunately, did not see Mt. Fuji during my stay as the weather was cloudy.
I stayed for 2 nights before heading to Osaka from Gotemba station.
Better than expected, spacious room, good buffet breakfast, pleasant staff. Walkable (30 minutes) to the hot springs (Onsen) near the Premium outlet shops which is a must do, together with a massage package which was a once in a lifetime experience for me.
Unfortunately, did not see Mt. Fuji during my stay as the weather was cloudy.
I stayed for 2 nights before heading to Osaka from Gotemba station.