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"Beautiful property with pond and light show which really added to the experience. Helpful, friendly staff and large hotel room "

"This hotel was great with a fantastic view of Mt. Fuji. Restaurant options for breakfast and dinner were top notch. We really enjoyed the food. We also appreciated the on site gift shop which was also a small market. Good selection of snacks and beverages. The staff was excellent and very helpful and accomodating. The hotel is a little remote (at the top of a steep hill). If you don't have your own car, it can be a bit of a challenge getting around, and relying on the shuttle. "

"Nice staff, room smells like mold. Had to request to change room twice, nice hot springs. Breakfast is ok. "

"Great hotel"

"Amazing Japanese hospitality experience I ever had. I have been to many different hotels in Japan and this is one of the best hotel I ever had. The Japanese Traditional Breakfast was outstanding as well. We will definitely come back again for special occasions. Thank you very much! "

"Amazing place by the lake with excellent views. Room was a good size with a sofa and a balcony overlooking the lake. Very peaceful, near the two gondolas and Hakone Shrine."

"Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together. "