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"The staff is friendly but the rooms need an upgrade the food is average "

"Hotel was a great location for the TCM Fil Festival!"

"Loved our stay!!"

"Location was great!"

"The line to check in was incredibly long. My kids and I waited about 35 minutes just to get checked in. After finally receiving our room and going upstairs, we discovered that the hot water was not working, the toilet would not flush, and the phone in the room was also not working. I then had to go back downstairs and wait in the long line all over again just to get the room changed. What was most disappointing was that there was no effort made to compensate for the inconvenience or make the situation better for my family. Instead of offering an upgrade or any type of accommodation, we were simply moved to another similar room. I understand that issues can happen, but I expected more effort to help make things right, especially considering the inconvenience and the fact that I was there with my children."

"Love staying here just wish they would update main lobby and pool cushions. So many people stay here the outlets in main lobby won’t hold your phone charger."

"Property was good for staying close to Universal. Beds comfortable. Would definitely stay again if in the area. Would not recommend walking due to the steep incline."

"The staff was friendly. Convenient dining options."

"10 day stay total. At the beginning the room in the 4th floor was not great. It was old, noisy and very small for 2 people. The front desk manager understood my concern and after I told him we were considering to stay longer he immediately agreed to upgrade us to the 10th floor. I also mentioned my gold status with Expedia. The new room was much better. Same layout but more spacious and renovated. Great experience over all."