「I think guests should be informed about the incidental hold before arriving for check-in. It was frustrating to find out at the front desk that a $400 hold was required before I could receive my room key. This information should be communicated clearly during the booking process so guests can plan accordingly and come prepared with the appropriate payment card.
Although I enjoyed my stay overall, the check-in experience was stressful and could have been much smoother with better communication...
「I think guests should be informed about the incidental hold before arriving for check-in. It was frustrating to find out at the front desk that a $400 hold was required before I could receive my room key. This information should be communicated clearly during the booking process so guests can plan accordingly and come prepared with the appropriate payment card.
Although I enjoyed my stay overall, the check-in experience was stressful and could have been much smoother with better communication...
Okiemute