The Franklin Institute

I’m a little confused why the reviews are so high for this place. The hotel is in desperate need of a renovation. My room seemed to be a former suite split into two hotel rooms which made the configuration awkward and meant I could hear voices in the room next to mine through the locked door. The drapes were broken so one side wouldn’t open, and there was a constant buzzing noise coming from the air conditioning. I mentioned both of these issues to the front desk but nothing was done to fix the situation as far as I know. I decided to check out after one night and book a different hotel. I’m still waiting for a refund from Expedia.

Really loved this property. The staff was so professional, helpful and attentive. We especially enjoyed our breakfast experience. The hostess and server were exceptional.

Hotel was very clean however the air conditioning fan was hitting on the vent and making a very loud noise