Very bad experience.
We went for one night to attend a concert and chose the Ritz-Carlton because we wanted a comfortable, high-quality stay. It was a family trip, and our previous experiences at other Ritz-Carlton hotels had always been great.
Unfortunately, this time it was the complete opposite. We were given a room on the 23rd floor, and when we arrived, there was a small fridge literally lying on the floor, hair in the shower and around the toilet area, and stained sheets.
I went down to the front desk and spoke with a very kind lady who apologized and moved us to the 16th floor, also giving us a $100 credit. But when we got to the new room, the bathtub again had hair in several places. I went back downstairs, and all I got were more apologies. After coming back to the room no cleaning was done and bathroom was left the same not properly cleaned
When we were leaving, they offered to request our car from the valet, but we had to wait over 25 minutes for it to arrive.
The hotel lobby looks nice, but the facilities are old and the cleanliness is terrible. It’s not what you expect when you pay for a Ritz-Carlton. We stayed at the one in Orlando back in July, and from the moment we arrived, the service was amazing, they even welcomed us with champagne or your choice of water. The place was spotless and the service outstanding.
Sadly, I don’t recommend this one
