マウリシオ カストロ ホテル

「全般的に問題はなく、部屋の変更もスムーズに行なってくれて対応は非常に良かった。ただリノベーション中でエレベーターがなかなか」

「We have a wonderfu time with your wonderful stiff,」

「Secrets Puerto Los Cabos – Adults Only – All Inclusive is a beautiful property, and the food was decent overall. Unfortunately, the drinks and customer service were a major disappointment. The alcohol they serve is extremely low quality, and if you want something decent—not even premium liquor—you have to pay extra. For the price of this resort, I expected much better. The biggest issue, however, was the staff at the entrance. Multiple times, we were rudely asked to show our room keys to prove...

「フロントスタッフのボーさんがとても親切に対応してくれました。又、機会がありましたら、絶対にここに泊まりたいと思います。」

「Ampliamente recomendable」

「現地払いで予約し、支払ったが予約時に登録したクレジットカードからも二重に請求された。」

「綺麗で広さも十分です。周囲には徒歩圏内にレストランのあり、食事にも困りません。フロント係りも親切で、分かりやすい英語で対応してくれます。」

「Staying here was really relaxing. The room was super clean, they came and cleaned the room every day, and overall was spacious. From the front desk to the entertainment team to the bartenders and wait staff, the staff was exceptional. They were all super friendly and were attentive. However, you could tell that they were lacking in staffing. There were mornings where it was very difficult to just get a cup of coffee. Dinner service was a little slow as well. While there were a lot of restrooms...

「Overall the stay was very middle of the road. The room was clean but the hallway had consistent maintenance going on with debris on the floor and holes in the ceiling which was fine but weird. Our room keys stopped working 5 different times in our 7 day stay, meaning we had to reload our keys on multiple occasions. The gym was closed 3/7 days during our stay, which was annoying because I like to work out every day. The pool was also an odd temperature, and the floor of it was sharp resulting in...

「Pésimo servicio, no se respetó lo que se había solicitado (dos camas queen) La recepcionista fue muy ruda, grosera. Me he quedado en muchos hoteles alrededor del mundo y su política de obligar a dejar un hold es verdaderamente innecesaria y sobre todo el como la recepcionista te lo pide, creo que deberían entrenar a su personal en como hacerlo y solicitarlo.」

「To be fair, we booked last minute after our flight was cancelled. So we were grateful to have a place to sleep. The floors were not very clean, the bed was clean and comfortable. We didn't take advantage of any of the amenities.」

「The rooms were dirty you can tell not well maintained, the mattress was extremely dirty and the sheets smelled like humidity, spider webs all around the corners of the wall and several leaks on the bathroom. They also don’t have valet parking service and if you want you can leave your car in the street, terrible. I left my car and it was blocked by the car of the owner this caused me a delay on my schedule. Not even an apology was offered. The staff not helpful at all, since I did the check...