The property was absolutely beautiful and the food was good. The biggest issue is the pool service. There was a male/female team at the pool each day. The female was courteous and did a good job. The male, however, was horrible. In a five day period, he made eye contact with us only a few times. When I was able to call him over, he’d tell me he’d be back to take my order, but he never returned. This happened MULTIPLE times. The few times he did take a drink order, we never received the drinks. We ended up walking to the restaurant/swim up bar and retrieving our order each time. Pretty disappointing aspect of the trip considering that 90 percent of the time is spent at the pool.