リーズのアパート

「Everyone was very friendly and helpful here. The stay was perfect and all amenities I needed were available. The room was clean and comfortable. 」

「So this was booked as a deluxe appt with large balcony. Turned up to find the whole building in scaffolding getting the cladding done, no access to small balcony, fridge needs defrosting, external glazing dirty and still with plastic wrapping, laundry being tied in one of the storage areas. No response from complaint. Cigarette burn on bedding」

「Lovely property」

「It has been now four weeks that I've been trying to wrestle back the deposit. They won't refund it to the credit card. They won't pay it into a bank account identified by IBAN/BIC. They won't pay it through PayPal. At some stage, my mails to them started bouncing back as undeliverable. Then they stopped answering my SMS. Their website is a primitive fake. My contact's phone number has the mainland China country code. Looks like an offshore operation, feel free to figure out its purpose. The...

「I cannot fault the way the apartment is 'kitted out'. There was everything you needed even down to disposable slippers. Nice to have heaters for a very cold night and morning. The shower is great with an overhead rain shower. The owners always responded immediately to any questions I sent which is good. My only tiny criticism is that there was an overwhelming smell of very pungent air fresheners but obviously, most people wouldn't find that a problem. I would definitely recommend this...

「After an initial blip in communications, entirely my own error, I was delighted to have sorted and Sherri (co-host) was superb in sorting. It made a real home from home feeling. A fabulous stay and a real find for me. Will certainly ‘be back’.」

「Amazing apartment, great service and would definitely recommend to stay here if staying in the city centre.」

「On a positive note, the property was quiet and secure. Some of the fittings eg bathroom suite were high quality whilst others were not. The kitchen was missing a cupboard door, the doors were peeling, the tap leaked, and most importantly, the fridge did not shut so there was a huge block of ice in the fridge which was melting and leaking onto the shelves and drawers. The balcony did not open as there were works going on to replace cladding. It was okay for a few nights, but the property needs...