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"Very clean and well maintained hotel. Staff were very helpful they had a native English speaker at the desk. Great amenities. "

"Need to walk quite a distance from Nagano Station, along the way, you will find Family Mart and Lawson. A quiet and peaceful street in the morning. The view was good from the breakfast area, but my room view is facing the cemetery, though. The overall hotel vibe gives me a 90s feel, but it's clean and tidy. I like their mini bar as they fill it with many complimentary drinks. "

"Great location, close to bus terminal and town center. Staffs were very polite and provided great service. Public bath was clean and relaxing. Highly recommended this hotel and would love to go back to stay again. "

"Staffs very friendly and helpful, room are clean, breakfast was excellent, nearby shops just 2 minutes away."

"We enjoyed all of Onsen in this hotel. We experienced amazing lot of amazing food and staff. Thank you very much!!!"

"Good breakfast, friendly staff, clean room"

"Beautiful facility, the front desk speak good English, 16mins walk to the main town center, Yubatake. The food was excellent! Many different onsen to use at the facility, some are private. The bed was a little firm for me, otherwise everything was perfect!"

"The hotel is in need of an update, rooms are very dated (very nostalgic), in our room, we have a phone with a dialing wheel, which can only be found in very few places or museum. The hotel is located very close to the main Onsen street. Also a free shuttle to and from Bus station. The staff are up keeping the very standard Japanese serving standard, very courteous , friendly and helpful. The onsen is good but not spectacular. The food is also in the “good but not spectacular” category. The happy hour between 4-6pm is a plus to allow guest to unwind after a day of travel to the Onsen."

"Breakfast is really good, they are many choices, all taste great! In-room hot-spring bath is very relaxing with good views. It would be even better if the front desk staff could understand more English."