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"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each time you exit the building (which I'm guessing is because of the key cutting service close by?)"

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "

"This hotel was great to stay in. The room was very spacious with tatami mats and two areas to sit down and relax/work on computer including a nice couch with a table and desk with a chair. The bed was very comfortable, the restaurant was delicious, and the spa was amazing. I had a great stay here."

"2泊しましたが、夕食がバイキングで、2泊とも同じメニューだったのがとても残念でしたが、それ以外は満点です。"

"The rooms were very clean spacious."

"Very good service and food is really amazing"

"This hotel is fairly old-fashioned, but that’s what makes it unique. Despite the fairly decent condition of the room and the smell of smoke, it was alright. The con is we have to walk uphill to the bus terminal. "

"This ryokan was lovely- all the staff were so accommodating and made us feel very special! The ryokan itself is dainty and pleasant. There was public Onsens for women’s and men’s separate (in the women’s there was 1 indoor and 1 outdoor public Onsen with shower room inside). You can also book a private Onsen when you arrive - they have 45 min time slots for 3000 yen! Also very quick walk to Yubatake and the bus station! Would recommend"

"Every staff member was very professional and helpful, snacks were great and the private and public onsen was lovely!"