Find hotels in Kraków City Centre, Kraków

"Loved this hotel, centrally located, really close to different shops and restaurants. The staff 10/10. Too bad I didn’t get to stay longer. "

"I travel extensively and have stayed in many genuine deluxe and 5-star hotels around the world, so unfortunately this property did not meet what I would reasonably expect from a hotel advertised as 5-star. In reality, I would rate it closer to a 3-star experience. The best part of the hotel was definitely the location, which was very convenient, and most staff were generally pleasant when spoken to. The room size was also decent. However, there were several disappointing issues. Firstly, the hotel appeared to advertise breakfast included, but during booking this was suddenly not the case, which felt misleading. I also contacted the hotel over 24 hours before arrival regarding possible early check-in and allergy-friendly linen requests, yet I received absolutely no response — not even a short acknowledgment message. The room itself lacked many standard 5-star touches: no bathrobes, very limited in-room amenities, minimal tea/coffee supplies, and even drinking water required guests to walk down the corridor to external water coolers. The carpets looked dirty and worn, and housekeeping standards were below expectations. One particularly concerning detail was finding a completed breakfast room-service card left behind from a previous guest, which raised questions about attention to cleaning and room checks. Overall, the hotel has potential because of its location and some friendly staff members, but it simply does not currently deliver a true 5-star experience."

"Fabulous! What a lovely place. We were very pleased. Very accessible, near the park and close to everything. Staff were wonderful and the property seemed fresh and new. Would absolutely recommend."

"Good location and great shower"

"Very close to everything, nice area. Expedia listed the property with having an elevator, which it did not have . We are 3 seniors on our late 60’s carrying our own luggages, we are traveling for a month, and no having an elevator was terrible"

"Great location, excellent room, restaurant and food are fabulous. We didn't realise it is almost brand new and couldn't have chosen a better hotel to stay at. Perfect!"

"The location of the hotel is fantastic. However it was difficult to sleep in the room because the air conditioning does not work well. The system was not broken, it was just ineffective. "

"No issues, lovely hotel and staff"

"Impressive hotel with Scandinavian nods throughout. Upon arrival Joanna was absolutely amazing. She made us for super welcome and explained everything in detail. The room was perfect, uber cool, clean, with everything you require. Joanna gave us recommendations for food and drink and they didn’t disappoint. Breakfast, amazing, huge amounts of choice and fresh. Location is awesome. No need to worry about a thing."