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Sheraton Grand Krakow

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Luxury
5.0 star property
9.4

Exceptional

Riverside luxury in Krakow

A beautiful atrium welcomes guests to this riverside retreat near Wawel Royal Castle. The rooftop bar offers panoramic city views while the Italian restaurant serves exceptional carbonara. After exploring Old Town, unwind in the intimate indoor pool and sauna.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
The current price is ￥31,530
￥34,053 total
includes taxes & fees
May 31 - Jun 1

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About this property

Sheraton Grand Krakow

  • Luxury hotel near Planty Park
  • Located close to Smok Wawelski Statue and Wawel Castle, Sheraton Grand Krakow provides a rooftop terrace, a garden, and a library. For some rest and relaxation, visit the sauna, and indulge in a Thai massage, a body treatment, or aromatherapy. The on-site restaurant, Anima, offers breakfast, lunch, and dinner. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby.
  • Other perks at this hotel include:
    • An indoor pool
    • Full breakfast (surcharge), self parking (surcharge), and airport pick-up service (surcharge)
    • An electric car charging station, express check-out, and express check-in
    • A TV in the lobby, smoke-free premises, and luggage storage
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 230 rooms offer comforts such as premium bedding and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning.
  • More conveniences in all rooms include:
    • Recycling and LED light bulbs
    • Bathrooms with shower/tub combinations and free toiletries
    • LED TVs with satellite channels
    • Wardrobes/closets, free infant beds, and coffee/tea makers

Awards and affiliations

  • Eco-Certified Property
  • This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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  • Spa
  • Pet friendly
  • Free WiFi
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The price is ￥34,278
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includes taxes & fees
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100.00 per accommodation, per night, plus a one-time cleaning fee of PLN 215

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

1 total (up to 37 lbs per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are available for PLN 222.0 per night

Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately PLN 122 for adults and PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus PLN 215 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 222.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Sheraton Grand Krakow have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Sheraton Grand Krakow?

As of May 23, 2026, prices found for a 1-night stay for 2 adults at Sheraton Grand Krakow on May 31, 2026 start from ￥31,530, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Grand Krakow pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 37 lbs per pet. There's a fee of PLN 100.00 per accommodation, per night. A cleaning fee of PLN 215 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for PLN 125 per night.

What time is check-in at Sheraton Grand Krakow?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Grand Krakow?

Check-out is at noon.

Does Sheraton Grand Krakow provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of PLN 160 per vehicle applies.

Where is Sheraton Grand Krakow located?

Located in Kraków City Centre, this luxury hotel is within a 5-minute walk of Planty Park and Smok Wawelski Statue. Wawel Castle and Wawel Cathedral are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.4

Exceptional

9.4

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 719 out of 1002 reviews
Rating 8 - Good. 214 out of 1002 reviews
Rating 6 - Okay. 51 out of 1002 reviews
Rating 4 - Poor. 9 out of 1002 reviews
Rating 2 - Terrible. 9 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located close to the old city and has very comfortable rooms and great breakfast
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Marek

Great hotel — clean, comfortable, and very friendly staff.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, great room, great service and great food.
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, clean and spacious. Staff were super friendly and welcoming. Pool and spa area was very nice.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Joeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and prompt service. Hotel is in an ideal location of krakow
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and the location was super convenient to get to all the best places Krakow has to offer. Would absolutely stay again!
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean, and very comfortable rooms! The service is always five stars.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Chandrani

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the staff and location
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great food and very friendly and helpful staff.
Stayed 12 nights in Jan 2024
Verified

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place with charming staff.
Stayed 5 nights in Mar 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent stay and friendly / helpful staff
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable, clean and well located. Great food and staff!
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
All as per the review, just a very relaxing place to be with good friendly staff
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff, very helpfull, very clean rooms and warm atmosfer
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is welcoming and helpful. Breakfast had a good variety to fulfill everyone’s preference. The standard room was a
Stayed 5 nights in Jun 2025
Verified

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal staff, especially both hostesses that were working in the ground floor restaurant during the evening. (Maria and another lady that I unfortunately don't know the name)
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Darek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 6 nights in Jun 2024
Verified

8/10 Good

Klaus

Liked: Cleanliness, staff & service
Good location to visit the old town
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Noel

Liked: Amenities
The staff was nice and courteous. Overall the hotel excellent.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Klaus

Grest location to visit the old town
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

Ben George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay - we asked for breakfast to take away a we had an early excursion booked and it was huge, basically a breakfast and lunch. Staff were so nice and couldn’t have been more helpful
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
An excellent hotel , all staff very helpful and friendly. Will hopefully return.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Could not be better

Great Hotel. Great Service. Excellent Food/ Great Location
Stayed 4 nights in Jun 2024