Galeria Krakówska

Nice staff, very kind and always willing to help , clean rooms, very quiet area

We booked New Port Hotel to celebrate our first wedding anniversary, wanting somewhere a little different and special. Having read so many lovely reviews, we decided to pay a little extra, expecting a memorable experience. Unfortunately, whilst there were some lovely aspects to the hotel, particularly the waterfront balcony, comfortable bed and cleanliness, the overall experience left us feeling frustrated and disappointed. Our biggest disappointment was the lack of sleep due to a faulty bathroom extractor fan that wouldn't switch off and the poor soundproofing. Being in Room 17, right next to reception, we could hear practically everything going on at the front desk, particularly in the mornings. The constant buzzing from the fan disturbed us throughout the night, whilst the noise from reception made it difficult to enjoy a peaceful morning. This really took away from what should have been a relaxing, special stay. The staff were not particularly attentive either. Our arrival was fine, but nothing particularly memorable, and the service throughout our stay felt rather impersonal. When we raised the issues with our room, reception didn't seem particularly concerned. Only one of the issues was resolved, and there was no follow-up. Even upon checking out, we weren't asked how our stay had been. Nobody was rude, but the overall level of customer service was disappointing. For the price we paid, I expected more. Sadly, I wouldn't choose to stay here again.

Absolutely lovely hotel. Beautiful, well appointed room, wonderful restaurant and super staff. So well located too. Perfect.