Economic University of Kraków Tours

Great property, slightly noisy at night but it’s a student accommodation but nothing to worry about

When I arrived at the hotel late (I had messaged ahead to say what time I would arrive) there was no answer when I pressed the buzzer. I phoned them and was let in by a member of staff who apologised for having fallen asleep. My room was very close to the desk which wasn’t ideal because I could hear other guests moving around and arriving, but I have to say everytime I passed there was not a member of staff there. The biggest problem I had at this hotel was other guests being noisy, although this is not the fault of the staff if there was someone there they could have told them to be quiet much sooner than they did. The guests were shouting from about 1am to about 3am when a member of staff eventually came downstairs and told them to be quiet. A similar problem occurred the following night when a guest got locked out and was ringing the bell for about an hour and another guest had to let them in. The location of the hotel and facilities are good but I had two awful nights sleep so I cannot recommend this hotel.

The location is out of the way but with easy transit connection. We had to reach out on WhatsApp to get the door codes. We chose it for parking but host at first did not give us a spot (had to ask). The Wi-Fi was surprisingly not functional and the TV cable was unplugged behind a chair. Otherwise it was clean and comfortable. The staff was super responsive on WhatsApp, though, and tried to help with the TV (which we sorted out after all, though after missing a chunk of a World Cup game).