「front desk staff are not nice, not kind, the hotel has no car park, I asked front desk a map of the car park, but the girl immediately said no, I am a Japanese and do not know the area, staff should be kind and nice to customer, also when i checked out, other girl did not say thank you, even I told her thank you, this is very unusual in Japan. 」
「Nice hotel situated close to branston water park convenient for groceries and a couple of nice pubs nearby. Hotel clean tidy and run by a professional staff highly recommended 」
「Great family room, spacious. Lovely outdoor space for children.
Food was excellent, very generous portions. Gluten free catered for very well.
Unfortunately the shower in room 33 constantly dripped.
Other than that great 1 night stay after a long day at Twycross Zoo.
Thanks」
「The staff were nice and friendly, and it was a comfortable stay. The room had a ironing board, iron and hair dryer. I didn't need to ask as we were going out for the evening and our clothes needed a quick press. I wasn't able to use the other facilities because I didn't take my swimming costume with me. Next time I will」